皇后大酒店(Empress Hotel la Jolla)

The hotel is just ok. We won’t be staying there again - much better hotels in the area. They charge a fee for early check in even if the room is available. Also for a late check out if desired. The free breakfast was terrible - cold eggs and cold potatoes. I was afraid of food poisoning so we ate elsewhere. The room and lobby need updating. Not appealing.

Centrally located in La Jolla village, the Empress is a good hotel for a long or short stay. It's a few blocks from the ocean and close to several restaurants and bars. The staff is very nice. Towels were replaced daily and trash was emptied. I was surprised that the bed was never made or the carpet vacuumed during our 5 day stay. It's a good thing we're not messy!

The first room I checked into was marked as ready and cleaned. When I walked in, the blankets were on the floor and trash everywhere. It was far from a room that was ready. The second room I switched to, didn't have soap, only shower gel. I just accepted it because it was late and not too big of a deal. However, this just goes to show the lack of attention to their actual jobs. The hotel was also very dated with loud fans that were left on in an empty room either next or below me that reverberated. I was there only to sleep for a couple nights only so didn't take it up with management. Front door staff were very courteous though and appreciated their customer interactions.

The staff at the hotel were very nice so I gave 5 stars for the. However, our sheets were not clean and the sink backed up. They comped some parking and resort fees ($125) It was gross and upsetting as we didn’t realize until we got up in the morning after sleeping on them. Totally unacceptable!!I will try and post photos.

The property is perfectly located, renovated, and the staff was very friendly and efficient. Parking can be challenging but they have complimentary valet so you can pull up to the front door, have your bags taken if you wish, and they whisk your car away! The building is older and there were some water damage issues, which they thanked me for pointing out and were going to repair.