Superb location.
Room not soundproof. Widows do not close properly. Front Office staff incapable. Made request to extend for one night, several attempts. Would be called back, no response. Booked family room, towels only for two. Concierge / porter / valet a bit rude as we parked our car elsewhere. No breakfast option. Gameroom for kids where only half the items work. Guest Relations which does not function. Requested a birthday cake, nothing was possible, orher than arrange yourself.
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