霍蘭德希爾頓逸林酒店(DoubleTree by Hilton Hotel Holland)

Amazing time with my family.

Pretty bad experience. First they lost our reservation and had to downsize our room no coffee available after 9:30 on both Sunday and Monday restaurant was closed on Monday morning so we could not get breakfast and the lounge did not open at all on Sunday night fire alarm went off on Saturday night and we were left outside for an hour the staff definitely did not make us feel like we were welcome. The response was we are understaffed and some kid must have pulled the fire alarm

The power went out on Thursday around 2 PM. No emergency lights in the stairwells. It was pitch black. I stayed until 530 and they said they didn’t know when it would be turned back on. I told them I was leaving and asked for a refund. They said their computers were down. Not sure how that works since I booked through ********** but I would like a refund for Thursday night at the least.

The hotel was dirty and smelled terrible. The hotel was under construction and it was very dirty. The pool looked green and was bubbling like a hot spring. We saw the guy checking the levels of the pool and he told us it was “clarity problems” but you couldn’t see the bottom and the water was green. The sheets and blankets in our room were dirty.

레스토랑이 숙박기간 내내 문을 닫아서 조식을 먹을 수가 없었어요.

No hot water!

The hotel was pretty nice. The bed and pillows were comfortable. It was a good price. The hotel restaurant was very good. The food was great. The chef and the bartender were amazing. Lindsay was the bartender. She did a great job. The breakfast downstairs at that hotel restaurant was also good. It was a fair price. They had great coffee. No complaints at all. That waitress was very nice. The front desk was very helpful. The pool was being chemically balanced, and having maintenance for two days. That was the only thing that was a little disappointing. But overall, this was a great stay. I highly recommend it.

The room and service was good the only thing is the pool was very cold and the hot tub didn't work right and we were looking forward to the hot tub.

The shower in my room was terrible, it took literally 5 min to get hot water. Majority of the ice machines were broken, had to go to different floors for ice. Hot tub was broken, several guests complained about the same thing, room was average at best, facilities need an update. Staff @ the property were excellent