烏努克酒店(Hotel Unuk)

서비스도 좋고 직원들도 친절하고 방도 좋았고 매우 청결했어요 루프탑 바 뷰도 너무 좋았어요 조식도 맛있었어요 너무 만족한 하루였어요

Positives: 1) Reception very professional. 2) Perfect location for both old town and shopping district. 3) Junior Suite nice size considering size of building. Bed very cosy and gorgeous bathroom with one of the best showers I’ve experienced at a 5 star and plus level. 4) Hotel spotlessly clean. Negatives: 1) The welcome drinks should be provided as in all 5 star and plus establishments upon arrival. At UNUK, you are provided with a key which you are to present during your stay. This is just a cheap scam to force customers who are paying 5 star plus prices to stay in the hotel band then pay more for extra drinks and maybe even food. I just handed the key back upon departure, very poor start and disappointing end. 2) The service at breakfast was the worst I have ever experienced. a) Except day 1 on Wednesday 15th, we were left at the breakfast entrance, despite the staff walking around an empty restaurant. On the other 3 occasions, we were rescued by one of the kind gentlemen on reception, who took our number and allowed us in. b) On Friday 17th we were abruptly told twice by the blonde lady to wait as we were ordering, seemed to be a connectivity issue, but we were never told. c) I then received a cup with a crack. Staff in a 5 star plus restaurant and the hotel management should ensure this is an absolute no no. d) On Saturday 18th we had to ask for service for the cooked food order, that’s unforgivable service. Then it got worse, The lady with the dark hair who was working the early shift, despite me showing her the menu had no idea what we were ordering. So instead of clarifying or asking a colleague just walked off and I received my breakfast, but my wife did not. Absolutely not 5 star plus, hence my 2 star rating. We will be returning to Seville, but not to Hotel UNUK.

The decorations in our hotel room at UNUK in Seville took us by surprise. I had mentioned our anniversary when upgrading our room, and they certainly delivered. We had a fantastic experience and highly recommend this hotel. The service was outstanding, and the rooftop restaurant offered delicious cuisine with stunning city views. The location was ideal as well.

The hotel is centrally placed for exploring Sevilla but because it is located in a relatively small building it struggles to provide all the services associated with a five star hotel. As a consequence I would say it rates only as a four star hotel. Having said that the staff were excellent and very professional, the rooms were spotless if a little small and the food was five star. The gym is small with just one treadmill, one exercise bike , one cross trainer and some free weights . To use the gym you had to book a time as only two or three people could be in the gym at any one time. The rooftop pool was small and only suitable for a cooling dip and not a swim. The hotel has been well fitted out but because of its location the designers have had to squeeze a lot into a relatively small building.

Excelente hotel, nada a reclamar, desde o atendimento, café da manhã, quarto, hotel, td perfeito. Voltaria com certeza. Localização perfeita, na verdade a única sugestão é ampliar o cardápio de comidas e bebidas no bar no rooftop, q é uma vista muito linda, porém com poucas opções de pratos.

The hotel was in a great location, welcoming and very clean. The room was pleasant, the bed and pillows were amazing. The shower was fabulous but leaked all over the floor. The first night we had a problem with the TV and air conditioning, which they sent up a member of staff to look at, but no joy so they had to control the AC from reception and mended the next day. The following day both of our keys cards stopped working so we had to return to the Reception to correct this. On our last day, we had to leave before breakfast so they gave us a picnic bag to take, very disappointing especially for a 5 star hotel, so I would state this is a 4 star not 5.

Had the warmest welcome ever in a hotel for my birthday and throughout our stay it felt very special. An unpretentious calm oasis with sweeping rooftop views and a lovely little infinity pool. Our suite was massive - more like a huge apartment. Fab varied breakfast too. Worth the cost for a special treat.

Albergo bellissimo, ottima accoglienza, personale gentile e disponibile, soprattutto con i bambini! Esperienza magnifica! La posizione vicinissima al centro e alle principali attrazioni! Ristorante sulla terrazza fantastico, abbiamo cenato lì l' ultima sera al tramonto ed è stato davvero spettacolare!