The first time I stayed here, I found it comfortable and staff welcoming. So when I was next going to be in the area, I decided to stay there again and made a booking. That didn't go so well. After a day in Glacier NP without phone coverage and a couple of hours drive, I discovered that they had already cancelled the booking. Hours before check-in closed. Receptionist claimed the booking was ”not guaranteed”, and that they'd tried and failed to contact me before cancelling it. I looked back at the booking confirmation and the terms and conditions, and couldn't find anything stating the booking wasn't guaranteed (not that that would be acceptable, but at least it would be more honest). Then, to add insult to injury, they charged me for the privilege of having my booking cancelled (though, to be fair, they reversed that fairly quickly when I complained). There was more to the explanation, which perhaps they'll add below, but to me the extra detail changed nothing. It really doesn't matter how comfortable it is if you're lucky enough to get in - I wouldn't want to stay again at a place which won't honor its bookings, and couldn't recommend it to anyone else.
99 評價