森斯索非亞酒店 - 設計酒店會員(Sense Hotel Sofia, a Member of Design Hotels)

Top central location, really close to everything. We really enjoyed it

I want to start with the positives. The entire staff were 5-star and provided excellent service and professionalism. The hotel is in a great location and very walkable. It’s also close to the subway which is a huge plus. The restaurants and bars are gorgeous, as well. Our room was expansive and modern, with incredible water pressure in the shower. Now for the negatives. While this isn’t completely the hotel’s fault, they need to deal with the issue. The cigarette smoking at this property is completely and utterly out of control. The smoking was non-stop inside of the hotel lobby and the lobby level restaurant. The rooftop bar was a tour de force in cigarette smoking with literal clouds of smoke. We went in for drinks and dinner and ended up having to leave after one drink. We were the only table of people not smoking and ash trays were overflowing. I have not encountered anything like this anywhere! It was like taking a trip back in time. And, while our room was non-smoking, it could be smelled in there as well when the HVAC was running. It was clear that either people had heavily smoked in the rooms prior or that the fresh air intake for the HVAC system was in an area where people were smoking. Either way, less than ideal. We smelled this both nights we were there. I know this is a cultural issue but it is still illegal (and harmful) and the hotel management really should be dealing with it. I emailed the hotel to express my concerns and was met with indifference. The excuse for the bar was because it was open-air; I can assure you it most certainly was not when we were there. Even if it does open up in warmer weather, the smokers should be steered off property to imbibe in their cancerous habit. No one wants to smell cigarettes while they’re trying to eat a meal. Overall, I wouldn’t come back here.

I stayed with my daughter at the hotel and we had a wonderful experience. The room was spacious and clean. The staff was very friendly. The rooftop bar had amazing views and the food at the rooftop restaurant was delicious. We were greeted with a glass of complimentary sparkling wine and it was a great start of the dinner. We tried a variety of appetizer and the service was exceptional. There were gluten free options as well. We can't wait to be back and next time we plan to go to the spa.

A wonderful hotel the 5* level goes throughout the whole organization. From service, to cleanness, to the kind and swiftness of the staff. Especially Slavka at breakfast and Todor from reception made our stay that much better with their impeccable service.

Modern hotel in the heart of Sofia. Close to the intercontinental hotel. Nice rooms, friendly and helpful staff and plenty of hot water. Great rooftop bar (if you can stand the smoke). Make sure you get breakfast with your room. Restaurant staff is super friendly and helpful. Food is delicious and plentiful. Amazing fresh fruit and pastries. Omelet station and fresh squeezed juices. Definitely a highlight. Would absolutely stay her again. Highly recommended.

Hotel is located near Metro as well as only a 10-15 minute walk to the city center for food and drinks. The rooms are spacious and well kept. The staff is very nice and always helpful. The breakfast on the roof top bar is very good as well. The roof top bar at night is a great place to go and have a night cap or you can sit in the bar downstairs for a drink. Overall, I would recommend this hotel for a business trip or for leisure.

A superb and very stylish option, centrally located in a smart neighbourhood. The staff are exceptionally friendly and very helpful. The room was superb, though there seemed to be a bit of an issue with the plumbing…a bit of an unpleasant odour. Housekeeping came daily and were very thorough and there’s a room turndown, not something you see everywhere these days. The rooftop bar is very popular so do book, even as a guest of the hotel. The cocktails are very good, the menu is merely a guide: if you have a favourite, ask for it, they may well be able to make it for you. I also had a massage at the spa. First class!

Bad service, bad communication, bad room service... Not sure how come this hotel can be a 5 stars hotel. In the morning rooftop workers telling you that no issue you can come at the rooftop bar and at the evening sending you home because it's full... Such a bad services for the people staying into their hotel. Soup from the room service arriving cold. You need to pay extra for coffee and tea.. Such a bad experience with this hotel..

What a wonderful stay! A seamless and friendly check in, followed by the 'wow' factor of entering the room and seeing views of the Alexander Nevsky Cathedral. The service throughout the stay was impeccable, and even early departure was taken care of, with a wake up call and a taxi arranged. Room service was fantastic. Cannot recommend highly enough.