I recently returned home from an incredible trip to the El Dorado Casitas! If you are looking for an absolutely beautiful resort with top notch service, look no further. I visited the Casitas with one of my best friends and we left feeling relaxed and our hearts happy (but also sad to have left and head back to reality). We all know that the world is not the easiest place to exist right now, so an escape to paradise always make you feel a little bit lighter. In summary, the people of El Dorado make it one of the best places in Mexico to visit. Every employee goes above and beyond to make sure every guest’s stay is comfortable and enjoyable. In addition to the people, the resort grounds and restaurants/bars are the ultimate place to escape. To start with, Lomas was on point at the Cancun airport and we had no issues checking in with the Lomas team and hopping in our private transportation to the resort. We arrived at El Dorado and were immediately greeted by both the Albertos and Leo to take our bags and escort us over to the Casita Lounge for check in. The lobby crew are so welcoming, friendly, and efficient! Later in our trip, we were able to easily locate the Lomas representative on the resort and confirm our transport back to the airport prior to the end of our trip. We had an early morning Lomas pickup (5:05am) which we were nervous about them forgetting to pick us up, but the bell boy was right on time to pick us up from our room around 4:30am and Lomas showed up right on time as well with zero issues. Our room (a swim-up casita) was very comfortable, fresh, and clean! The one “issue” we experienced throughout our week long trip was related to the bathroom towel situation. Multiple times we hardly had any washcloths/hand towels and there was one day we did not get any bath towels for the shower. However, we easily popped into the Casita lounge and asked for some towels then when we came back to our room they had left some for us. But this was not anything at all that took away from our trip - just a minor inconvenience that was easily rectified. The pools were very clean (we saw Arturo working hard in the Casitas) and free of debris as was the beach! There are so many individual workers all over El Dorado working to keep the grounds stunning and they deserve such a huge shoutout. They are always all so friendly - it is a gorgeous resort to walk around and many “hola!”s to be exchanged with every employee/guest you pass by. Our room was in section 30 where Eduardo was the pool bartender and he was awesome! Always so friendly and made the most delicious margaritas on the rocks. We had Ramon and Jose a few days as beach butlers in that section and they were rockstars. Both were so outgoing with very positive attitudes and made sure we had towels and plenty of mimosas to sip on the beach. Our room was also situated close to Gaviotas the beach bar in the Casitas which is the most perfect place to sit and enjoy some music
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