設有水療的南菲爾德熱門酒店

前台辦理入住的工作人員非常友好。當我下午在8/15/2022check in的時候。到達時,在4樓走廊的Shayla會議時,她非常友好,帶我到我的房間。她提供了很棒的客房清潔服務。改進:冰箱需要特別關注我的房間和同事的房間。

底特律南菲爾德萬豪酒店地理位置優越，前往市中心、底特律都會機場、卡莫利加公園、福特公園和底特律動物園僅需數分鐘。該底特律郊區酒店擁有 225 間多功能客房和超過 393 平方米精緻優雅的會議空間。

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.

The hotel is incredibly clean all over, but I have to give a shout out to two employees that impacted my stay. I witnessed Kim de-escalate a situation with a guest in such a professional manner that it should be applauded. After operating our company business out of their meeting room, I encountered a man willing to work the night shift. His name is Raymone, he had kind eyes and a level of hospitality that should be recognized. The rooms are of good size, the beds are comfortable, and the overall experience at this hotel should be acknowledged. Thank you guys. Keep up the good work.

This is by far the worst hotel. The rooms, halls and laundry room are always dirty, with no housekeeping. Rooms are barely functional and barely attended to, with multiple rooms that don’t have the amenities listed or things like the microwave not working, bed not made, overhead light not working, towel rack falling off, urine on toilets, and bed bugs in the beds. Management is combative and unprofessional. When informed, management insinuates that I brought bed bugs with me and I should be satisfied with paying for subpar service. I have seen firsthand management cursing out staff and trying to argue and potentially fight guest that speak up about unhappiness. They are only interested in taking your money without providing service worth half the price, which isn’t much, and will charge your card for more than the room is priced at and without your permission. This was a nightmare

沒有熱早餐，所謂提供早餐就是幾塊餅乾和咖啡。很失望，旁邊又沒有什麼可以吃飯的地方。 房間設備很陳舊的樣子，衛生條件一般般

尼斯和乾淨的酒店。對企業有利

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

喜歡住宿,服務很好 👌很快就會再次入住