提供 Spa 服務的墨爾本酒店

「送娃來讀書，離孩子的學生公寓非常近，周邊有很多好吃的飯店以及超市。這次住了10多天，每天都有換新的毛巾，三四天可以換一次床上用品，公寓裏有非常多的廚房用具，可以自己煮飯吃非常的便利，一樓還有健身房和游泳池出門3分鐘就有電車去CBD非常的便捷，總之這是一個旅居或者是短期旅遊很不錯的酒店。」

「我在這家酒店的經歷很糟糕。酒店要求我們付款按金，我用信用卡付款了。當我們在前台退房時，接待員沒有問我們是否有任何消費，也沒有提出我們在入住期間有任何費用。幾天後，我收到了信用卡通知。酒店向我收取客房餐飲服務費。在與酒店接待員核實後，他們確認這些東西出了差錯，並開出了錯誤的房間賬單。幾天後，酒店確實退還已收取的款項到我的賬户。但是，我要求經理對這一事件作出解釋。根本沒有迴應。 酒店裡發生了以下事情,太糟糕了 1.錯誤地將費用記入錯誤的房間。 2.沒有人問我們入住期間是否有消費，前台退房時也沒有人告訴我們有消費。 3.離開酒店幾天後，未與我聯繫，直接將費用在我的信用卡扣款。也沒有在收費前發出通知。 4.我收到銀行的退款通知。由於匯率的原因，我收回的金額比我付款的金額要少。這太差了，我需要為酒店的錯誤付出費用。I had a terrible experience at this hotel. I paid the security deposit by credit card upon check-in. When we checked out at the front desk, the receptionist did not ask if we had any incidentals, nor did they inform us of any charges incurred during our stay. A few days later, I received a credit card notification that the hotel had charged me for in-room dining. After checking with the hotel receptionist, they confirmed there was a mistake and that an incorrect room bill had been issued. The hotel did refund the amount to my account a few days later. However, I requested an explanation from the manager regarding this incident and received no response at all. The issues that occurred at the hotel are unacceptable: Incorrect charges were billed to the wrong room. No one asked if we had any charges during our stay, nor was I informed of any charges at check-out. The hotel directly debited my credit card without contacting me or sending any prior notice, until a few days after I left. I received a refund from my bank, but due to exchange rate differences, the amount I got back was less than what I had paid. This is extremely poor service — I should not have to bear the cost caused by the hotel’s mistake.」