提供 Spa 服務的柏林酒店

I stayed at the nhow Hotel Berlin with friends for 6 nights around New Year's. While there were some positive aspects, overall, the experience felt quite inconsistent for a 4-star hotel. The positives: - The room was clean, and the beds were comfortable. - Soundproofing between the rooms was good. - The staff was very friendly and welcoming. However, there were numerous issues that detracted from the experience: - Reservation Mix-Up: I had specifically requested two single beds instead of a double bed, but this was not reflected in the room assignment upon arrival. - Missing Amenities: Basic items in a hotel like bathrobes and slippers were missing from the room, and we were told to order them via room service. Unfortunately, the app didn’t work, and no one at the reception answered the phone despite multiple attempts on different days. - Light and Noise Issues: While the rooms were soundproofed well from other rooms, we could hear everything happening in the hallway. Additionally, there was a gap under the door, letting light from the corridor into the room at night, which made it impossible to have complete darkness. - Wellness Area: The wellness area was underwhelming. There was no jacuzzi, only a sauna and a hammam, and the hammam was out of service. The gym locker room lights stopped working after a certain time, and towels were unavailable later in the day. - Misleading Information: A brochure in the room mentioned that phone chargers were available via room service. However, we were told at the reception that these were no longer provided for free and had to be purchased for €20. While the hotel wasn’t bad overall, these recurring small issues added up and left us feeling that the service didn’t meet the expectations for a 4-star establishment. It’s a shame because we did enjoy our stay to some extent, but the lack of attention to detail was disappointing. If I return to Berlin, I won’t rule out staying here again, but I’ll definitely check other options first.

酒店的地理位置很不錯，乘坐tram或者地鐵U線都超近，距離柏林火車站也衹有兩三站地，酒店的早餐還可以，當然和咱大中國的酒店早餐沒法比，打掃衞生需要專門和前台説，不會每天給打掃房間。總體來説，差旅住宿還可以

整體來說非常滿意，服務人員很親切，早餐很豐盛，走路2分鐘有地鐵站，走路約10分鐘有許多百貨商場可以逛街

這次在萬豪住了四晚，一開始被網上的一些差評嚇到了，中途老想換掉，辛虧沒換酒店。 1️⃣酒店的衞生很乾凈很好👍 2️⃣服務人員也很友善很好👍 3️⃣房間裏有拖鞋，每天給兩瓶水，每瓶250ML玻璃瓶裝水 4️⃣房間裏是地暖很暖和👍 定了兩間房，一間是老的裝修，不像網上説的那麼舊，就是老牌的五星級裝修，另一間是新的，翻新的比較現代感，每天會來清理房間， 5️⃣房間裏有熱水壺，還有咖啡機 毛巾浴巾都非常乾淨👍洗漱用品都有，除了牙膏牙刷，自己要帶。 6️⃣位置也不錯，出行很方便 離市中心也很近，打個車都是6-12歐左右，旁邊有商場廣場徒步大概10來分鐘，各種好吃美食逛街都很方便 五星級的酒店還是靠譜的，必須給五星好評👍👍 早餐沒定不做評價

地理位置還可以，房間也還行，但是柏林有兩個名字一模一樣的酒店，地址不一樣，很容易搞錯的。我們同事就搞錯了，跑到另外一個酒店了。我和酒店反饋了，酒店説很多人都反應這個問題，但是他們覺得無所謂，誰叫客人不看清楚酒店地址。酒店這個態度是有問題的，雖説地址可以區別兩個酒店，但是酒店取名字不應該造成誤解，在明知道已經造成很大誤解的前提下，還在繼續理直氣壯的造成誤解。下次不會再住了。

酒店裡沒有提供瓶裝飲用水，柏林希爾頓酒店的迷你吧定價極度不合理、漫天要價，體驗非常差。房間內沒有任何清晰的價目表，一瓶普通礦泉水竟然收費7歐元，而同款水在外面超市衹賣2歐元，價格翻了三倍多，屬於惡意宰客。入住全程沒有任何提醒，退房時才被收取費用，讓人非常反感。作為國際連鎖品牌，用這種不透明、不合理的高價消費坑騙客人，完全不配希爾頓的品牌水準，強烈不推薦

Very good location in Alexander Platz and you can't get a better location than this one, because there are so many shopping malls, food trucks and restaurants around. The hotel is a little bit old, but everything is in good shape and the staffs are very helpful. I wish I could get a bigger room, but I got what I paid for. Overall, it's a great hotel at a very convenient spot.

住宿地點優越 設施齊全 有一個小廚房 但沒有廚員 最緊要係有冷氣 熱浪當日拯救世界 性價比高 自助check-in &out 比鄰地鐵站 剛剛好是A&B 區 邊界位 如果要搭地鐵 亦只需要步行十分鐘.附近有大型商場 有foodcourt 有超市 有dm 補給非常方便. 我覺得幾安全 附近全是住宅區

令人失望...我們來這裏六年多,無縫下降。晚上是桑拿被忽視,沒有人來補充毛巾和水杯,更別說“裝修”意味着把冰箱移除,冰箱過去在桑拿後提供免費軟飲料和瓶裝水。只是兩種茶(如果能維持那四種紅茶就等於四種茶...)。桑拿溫度沒人控制了,有一天脆熱,上次可以在...裏面睡着了 房間不能加熱,只是冷卻。如果試圖關閉空調,可以t,他們需要大樓業主的批准才能改變整個酒店的設定溫度。上次他們給我們提供了一個加熱器,現在我們必須換房間額外收費。 所有員工似乎都對投訴不知所措,除了道歉,沒有什麼可以換取浪費時間和金錢... 房間鑰匙並不總是在電梯或地板上工作。桑拿的額外編碼不時起作用。 工作人員不知所措,房間訂單來得很晚或根本不來。沒有任何咖啡套餐。

就性價比而言，這家旅館絕對是無可挑剔的。唯一令人不滿意的是新推出的自助入住系統，以及下午3點前根本訂不到房間。另外，iPad電池一度沒電，導致一些客人無法辦理入住或不得不等待……但由於自助入住系統還在初期階段，所以我沒有把這一點考慮在內。因此，我給這家飯店非常非常好的評價。