美國長住精選套房酒店 - 斯普林菲爾德市 - 南 - 貝特菲爾德(Extended Stay America Select Suites - Springfield - South - Battlefield)

When booking this hotel, we did not know that people actually lived in the hotel. We stood at the window for 20 min before someone came and helped us. Staff “didn’t start work” until 10:30 on weekends. We got a “complimentary” upgrade from 2 doubles to a full and a pull out couch. That’s not an upgrade when we needed the extra bed. We sid not have extra linens for our child that had to sleep on the couch.

WAY overpriced for what you get, which is nothing but a bed. It was going to be for only a night while traveling. No soap for shower. No hot beverage cups. I couldn’t even heat up water, no cups! No lamps of any kind for bedside table. No coffeemaker Absolutely nothing for any kind of comfort. A table lamp is too much to ask for? OVERPRICED for nothing. That’s what bothers me.

We had to wait almost half an hour just to check in. The elevator smelled like cat pee. There is nobody at the front desk til 10 on sundays and they dont answer the phone til then either.

I originally booked for 2-3 nights. The staff was more than happy to assist me and help me get my reservation fixed as it had gone to the wrong extended stay in the area. Promised an esquit stay and promptly made my furchild and I feel welcomed and safe. However as that night itself came to a horrible end with general petty nonsense of a couple who had stalked my door and became a bother all evening. This activity only got worse as the person I had dropped off weeks prior was still there and clearly become close to staff as that person and her boyfriend were moved next door to me. I was only able to stay for a total of 5nights. All of which where awful. Except for Edan at the front desk.The only good thing of this experience. I had several attempts to enter my room with a master key while they believed I was not present in the room. After asking for linen switches I was told it cost 1.75 to do so.Even getting toiletries was not applicable. The website states otherwise. At my check in even there was a regular guest who thought as though bc he paid well in advance he could speak to whomever however. Rather rude and tasteless small talk. Apon making what was supposed to be my final reservation stay I was then denied my stay without any real cause of eviction. Suddenly there was a pet bill, attitude, then locked out of my room. Everything escalated for no apparent reason. Taunting me even as I was driving away. For the price I was paying I could have gone to a much nicer place.

I arrived at 1130pm, so called the "500#" and Sam arrived very quickly. She was very nice and accommodating. Only complaint is I wish the nightstand had a lamp, i read a lot and this would have been nice.

It was nice, quiet, and clean there. I really liked that. Staff was good. I didn’t like that the front service desk didn’t open till 10am, but that was just a minor inconvenience. Overall a nice place to stay for a night.

No currtians so sun was bright,no blankets on bed,tv didnt work, water in shower was cold.

Room smells smoke and not able to change the room, be aware this is not a smoke free hotel.

Loved the employees, but the conditions of the property could use a little love. Other than that it was a great stay.