斯普林菲爾德希爾頓酒店(Hilton Springfield)

Nice hotel but no pool or anything for kids. Restaurant on site doesn't have many choices

Great location, very close to the food and mall

Best service

Excellent location cleanliness and Service

A nice clean room very comfortable a good place I will be back

My family and I stayed here while we visited my brother in the area. Being a Hilton I had expectations for a satisfying experience. The staff there was very friendly, especially the gentleman at the front desk who wound up bringing me towels and things when no one else did after I had asked for them. The shower vent is visibly filthy, and when I asked for extra pillows, there was only two Maxximum. When they brought the pillows, they smelled as if they had taken them from someone else's room and given the right to me. Unacceptable. As mentioned prior, we asked for the room to be freshened, replacing towels, and making the bed and taking out the trash one day at 9 AM. At 9 PM when we returned, none of that had been done. Somebody came to take the trashes, but instead of emptying them, they left them outside of our room in the hallway, so not only did we not have a trashcan, but our trash was sitting in the hallway, instead of being taken care of. They gave me towels, but nothing else. Overall for it being a Hilton property, I was unimpressed. I also did not like that the pool was not working and it sounded like they had no intention of fixing it anytime soon.

It was ok. Our check in time was 4pm and our room wasn’t ready so the man at front desk said in order to accommodate me he offended me a little by offering us 2 bottle waters for us having to wait another 30 mins for our room. Which we drove 3 hrs to get there and I needed to change because it was my bday and we had plans so I had to switch my plans to later. Mind you there were already waters on the room. The only thing that made it better was the nice lady at the desk changed our check time for us to 1pm.