I booked this thru ******* at 8:30am for that night. At 2:30pm, I called the hotel directly, confirmed the reservation, asked for my daughter to be added to the reservation card since she would arrive before me, and got information about parking. At 5pm, after my daughter drive 1.5 hours to the hotel, she arrived finding out that the hotel cancelled our reservations due to “******* selling rooms they don’t have.” I called the hotel and reminded them that I had confirmed the reservation at 2:30 (a few hours earlier). The hotel never contacted me or ******* to tell
is about the cancellation. The front desk supervisor started to yell “you can’t prove that you called and confirmed!! You don’t have the name of the person who you supposedly talked to!” I asked the hotel employee her name and she started to yell louder “I DONT HABE TO TELL YOU MY NAME!! DONT CALL BACK YOU DONT HAVE A ROOM”
I truly encourage Hilton Management to listen to the recording of the call 5/27/2023 @ 6:15 pm.
I called ******* and had a very nice customer service experience. She called the hotel and talked to the same front desk supervisor who yelled at her as all. I am asking that Hilton to look into this situation and please take disciplinary action with the employee who was rude to my daughter (on her birthday), and who yelled at me and ******* Customer support person.
Thank you!!
翻譯