The location of the hotel was very good. General cleaning is ok. There was a smell coming from the carpets. The pillows did not smell of any detergent. In general, price performance was good.
Taking long time to check in even though it’s already 5pm that time when we check in. And check in supposed to start at 3pm. Pool is small and not maintained.
No pillowcase cover when we arrived in our room.
My two daughters and I spent a spa day here for a Birthday treat. We were given towels, robes and slippers on arrival and spent time in the gym and pool on the ground level first. It was clean and quiet and a lovely place to relax. Downstairs leads to the spa with sauna, steam room, jacuzzi and aromatherapy cave. We used all the facilities and felt very relaxed, although it was busy with other spa users. The ladies changing room is small and narrow with only one shower and two changing rooms- plenty of lockers though. However, due to so many other guests coming in and out, it was difficult to get changed. Perhaps too many guests in a small space. We then went upstairs for our afternoon tea which was lovely. We were asked if our party had any dietary requirements and these were catered for - we all enjoyed it. A big thanks to Amira who was lovely- she has helped us coordinate the day to fit in with my daughters being home from Uni and looked after us today.
Had a Wonderful stay, The room was Lovely and the en suite was amazing with the spa bath. Nice quite area with only a 15 minute walk to the sea front and pier. David & Pumpkin were helpful and accommodating, next time we are staying in Bournemouth Little Robin Gate will be the first place we will look to stay. Linda & Ian
Lovely friendly staff, and it is well presented and in a good location. Didn’t have breakfast as they charged £7.50 for beans or eggs on toast. There is parking provided, if you can get a space as there is not enough parking for the amount of rooms they have. This is my main problem, they have squeezed as many rooms into the building as possible, I understand that with more rooms you can make more money but at over £90 a night, my room is basically a corridor. Single bed and bedside table just about fit in the room, and the en suite is so narrow if I turn sideways my shoulders touch opposite walls at the same time, have to squeeze past the sink to get into the shower, the whole bathroom is barely wide enough to fit the shower tray which also makes using the toilet uncomfortable. Not much that can be done about this now as I know you’re not going to spend tens of thousand losing business to close down and remodel, but the budget rooms are so small I feel they should come with a warning. Literally prison cells are bigger. For comparison, there is s premier inn down the road, king sized bed and the room approx 3 times the size with a sofa worse, armchair and desk, better parking and amenities, and unlimited full English breakfast included, for £8 cheaper a night. I much prefer supporting small local business but I honestly cannot get over how tiny this room is. Think tiny box bedroom on a 3 bed terraced house, then halve it, then try and fit an en-suite in there.
Caz was amazing at the Bavarian function on Saturday evening. I don’t very often leave reviews but she was amazing she couldn’t do enough to make us feel welcome. I would recommend friends and family to go there, the hotel setting is really nice.