薩福克湖濱希爾頓花園旅館(Hilton Garden Inn Suffolk Riverfront)

Very nice stay , the young man who checked us in was WONDERFUL , I give him a MILLION STARS, the food was REALLY GOOD and tasty.

It was fine but I did have issues with my booking, had it reserved and then my reservation was canceledl

This is our third year staying at this property. The staff were nice but didn't seem to care about the property itself. When told about issues, no seemed interested to check them out. When I spoke with the manager, all the information I shared was a surprise to her, so staff is also not logging in the issues. Would like to come back another year, but only if they make some changes.

Hotel is lovely; staff were great. The hotel is undergoing renovations but they were very up front about that. It did not impact my stay.

I went to a hiring event at this location, and also booked a room there to stay in after. The staff was extremely friendly, helped us check in early, and the breakfast food was amazing.

We were not happy with our in-room experience. For starters our shower/tub was clogged up and had a very slow drain. This problem was to the extent of standing dirty water after a shower. We brought this to the attention of the front desk and was assured that it would be addressed. Unfortunately it was not. After being out and returning to the room our bathroom had a surprisingly odd stench of ********* which was not there when we initially checked in!? Aside from that our tub drainage issue was never repaired and the hotel did not offer any sort of compensation for the inconvenience nor did they acknowledge someone came to assess the issue. This was frustrating as we had to play the roll of paying guest and house keeping to keep the bath tub clean from floating dirt around the tub. The final straw that led this review was when we realized our rooms had not been cleaned by the following night. Upon returning from our event we realized there was still trash in the room that had not been removed, dirty towels and wash clothes that had not been replaced and a bed that was not made up while we were out for the day. Needless to say we contacted the front desk and expressed our unhappiness with the way our room was disregarded. The reply I received from the front desk clerk was: "Hilton adopted a new policy to do away with daily room cleaning services, but we will clean your room at your request if you need it." A policy we were not made aware of upon check in.

Beautiful property. We really enjoyed walking around and checking out the river and all the wildlife. Very scenic place to stay. Excellent conference facilities!

Exactly what I would expect from a Hilton Garden Inn hotel! Close to downtown and I had a very pleasant one-night stay while traveling through southern VA.

Staff customer service was exceptional. Heather was great at check-in. The knob for the hand held shower head was broken & the water was slow to drain in the tub. Parking after 7pm can be ridiculous and difficult to find a space at times. Also, my family noticed a bed bug on the wall next to the bed & night shade in the room across from us, so that was disappointing. I was present when it was noticed..No one from the hotel staff bothered to come in to look at it, so it appeared that it was of no surprise to the hotel staff. Appreciated how promptly they responded to switch rooms for my family. I’d stay again because I have personally never had any issues during my previous days. Seeing that bed bug creeped me out but I’ll just make sure to check the beds very closely next time.