Heritage Park Pontypridd, Trademark Collection by Wyndham

We booked this hotel last minute due to another hotel cancelling us. The staff were very welcoming, extremely friendly and couldn't do enough for us. The hotel was very beautiful with a nice bar lounge area downstairs which stayed open until 1am. Our room was nice, although we had a room with a velux window so it felt very dark. We didn't have any view and didn't like that we had no window to open for fresh air. I think this was just unfortunate for us due to booking last minute and the hotel finding 4 rooms to accommodate us. Our friends who stayed had nice rooms with windows. We would definitely stay here again.

What the hotel lacked in amenities( a mini fridge in the room) it more than made up for with the service. The staff are amazing and went more than the extra mile to make our short stay amazing and comfortable. The rooms were clean, spacious and comfortable. The location is 30 minutes out of Cardiff, but very picturesque. Lots of parking available. I would recommend this to anyone. It is a 3 star but to me felt nothing less than a 5 star. Thank you for making our weekend get together extra memorable.

What a gem. Conveniently located fir the mining heritage site next door, comfy and clearly they’re doing some refurb work to make it even better. Good restaurant with very sensible pricing, comfy, clean rooms and excellent breakfast. Will be back !

The reception staff were all great. They are very helpful and friendly. Especially Thanks for the handsome guy. He's so gentleman and cheerful. Also, two pretty ladies at the reception. The bedroom was Clean, Spacious and comfy. The breakfast was delicious. Free Parking.

It was very clean service was impeccable the food was excellent

Nice big hotel. Friendly people. Came back to our room was clean. Near by shops too. Had a nice 2 nights. Thank you

We stayed there 3 years ago hence we booked to stay there again. Wish we hadn't. The hotel looks really tired and run down. They had us stay on a floor where they were undergoing renovations. My wife ran a bath and the hot, actually warm water stopped halfway so we had to speak to reception. They told us to wait 20 minutes before continuing to fill up. Eventually they moved us to a another room on the same floor but still warm bath not hot. Reception staff member very unfriendly, not even apologetic. They made us feel as if we had no cause to complain. Finally, the hotel in general wasn't very clean and tired. Iooked like it good due with an overhaul

The rooms were damp and had mold growing in them. The bathroom was also dirty. I did not stay in the end and had to book another hotel for the night. Manager said a refund would be provided however this has still not come through and the hotel keep saying no one is in to approve the refund when I call up.

Had an executive suite. Was an excellent price and room and bathroom were lovely and clean. The only thing that let this room down was the net curtains at the window which were dirty / mouldy. Upon opening the net curtain it revealed a very rotten window frame. But the price of the room was so cheap. Couldn’t really complain