安特里姆1844酒店

To whom this may concern: When checking out I was hoping to actually speak to someone, but no one was at the front desk. So I left a voicemail message on the main #. The visit was very nice, but I wanted to report that our room, in particular the bathroom, was infested with lady bugs (we saw a few stink bugs as well). I never heard back from the Antrim Inn to acknowledge my message. Considering a wedding there in the Fall. I hope someone heard my concern & got an exterminator.

My husband & I stayed at the Antrim this past weekend for a one night stay. We did the Wine & Dine package and stayed in the Reinhart room. We were super excited for this stay as it had been recommended to us. Upon arrival at around 12:30pm, we were excited to see that our room was ready. The woman who checked us in was not friendly at all. We heard the gentleman checking in another couple warmly welcoming them & asking if the couple would like a tour since they were first timers. The person checking us in gave us a map with some instructions on the back. That's it. When we asked her how to get to our building, it was obviously a hardship to tell us. Lastly, when we asked for bottles of water, they were warm. It was an 85 degree day. We asked for ice & glasses which took her 15 minutes to get. Every other B & B that we have stayed at, and there have been many, had a butler's pantry. Not here-no opportunity to get ice or cold drink. The pool was lovely & we sat out under a tree for several hours relaxing. This & our room was the best part of our stay. Our room was beautiful; very spacious & well appointed! The main reason we came to the Antrim was for the 6 course dinner with wine pairings. My husband & I love fine dining experiences & have had quite a few over the years. This one was underwhelming. The food was good, not great & for the price it was disappointing. The whole meal was rushed; we couldn't keep up with the food or wine so we really couldn't enjoy either. The offerings on the menu were not amazing; I had salmon for my dinner which is my least favorite fish. I didn't like any of the other offerings though & so I felt I had to settle. While it was good, it is not something I would typically order. We were the last ones to leave the restaurant that evening so everyone else was even more rushed. It wasn't crowded at all; maybe tables total. Our waitress was lovely & attentive and when we asked her to slow down, she did. But it was obvious that she wasn't in charge of the pacing. The afternoon tea was meh; I've been to quite a few & this one was lacking. Very few offerings & no iced tea. The breakfast the next morning was OK; nothing special. I guess overall that is how we felt; nothing special, no real amenities, but you are certainly paying top dollar. I would not stay here again nor would I recommend it to anyone. Maybe if it was half the price, but it wasn't.

We were very unhappy with our stay. We were in the Boyd Room in the mansion. There was a wedding happening in the rose garden which the Boyd Room is right over. We were not able to use the outdoor patio in the afternoon or the rose garden due to the wedding. It was a beautiful day and it would have been nice to sit on the outdoor patio and overlook the rose garden with a cocktail. Was not an option and could not enjoy our room because of the noise from the wedding. Make sure to ask if there is a wedding booked the days you are booking. Weddings are very disruptive to other guests not at the wedding. We went to dinner at the smokehouse and it was just par. Would not recommend spending the money. The next day we came back from Gettysburg for the afternoon tea. After walking in the front door to the mansion we noticed all the doors were closed. As we walk back to the door for the afternoon tea we were informed that the hotel is closed for the day. How can the hotel be closed for the day when we were booked for one more night in the Boyd Room we ask. Front desk says "did they not tell you we were closed today when you booked". Obviously not. My husband and I went to our room so I could make myself a cup of tea with the Keurig but the water is not warming. I go down to ask for hot water at the front desk and I am given a blank stare. They could not even get me some hot water. This is were I lose it. I asked for a manager but there is no manager in because the hotel is closed. I request to be refunded for the day and check out but they must call the manager first to get the ok. They apologies to the manager for bugging them on their day off to ask if we can be refunded for the day. How about an apology to us for not letting us know they are closed on this Monday. How about letting us know when we checked in on Sunday that they were closed the next day. On top of this they were checking all fire alarms in the Mansion that particular day. I have called to speak to the front office manager the past three days and have left two messages to call me. No call has been received. I asked to speak to the general manager and was told they would not talk to me because this is a front office manager situation. I cannot make this stuff up. Unfortunately this put a big damper on our 35th wedding anniversary. It was not worth the over $600.00 we spent there for 1 night and dinner.

On August 24, 2024, my husband and I checked into this inn. We have stayed at several Select Registry properties throughout the country and are accustomed to the quality of service that comes with that designation. Throughout our stay, we were surprised and saddened to learn that this property was not on par with any of the others on which we have stayed. It was not until we checked in that we realized how far removed our room was from the rest of the facility. It felt as though we were on a separate property entirely from that which is portrayed on your website. The condition of the room was also subpar. There were chunks of dust hanging from the air conditioning vents and the deck furniture was uncomfortable and dirty. We understand that things are not always exactly as they are advertised and, with that understanding, we settled in to enjoy the property. Upon heading to the Rose Garden, activity lawn, and pool areas, we quickly discovered that a wedding was about to take place and that the grounds were not, in fact, available for use. The following morning we requested to be moved to another room that was closer to the main area of the property. We were assigned to another room. When we arrived in the room, it was very warm. When we tried to adjust the thermostat it remained stuck at 68 degrees. Even with that, no cool air was blowing. We called the front desk and someone came over to assist us. He could not fix the issue and waited with us while he called for someone who could. After a while, he informed us that he was told that no one would be able to come until the following day. In addition, there were bugs all over the bathroom. Once again, we set out to enjoy the grounds and, once again, there was a wedding taking place and we were unable to. We decided to sit on the front porch of the Smith House and relax but the music and festivities prevented us from enjoying the solace which we craved during our getaway. That night, we tried to sleep but the room was sweltering. The following morning we woke up and checked out a day earlier than planned. My husband and I have had a very difficult year as a result of issues both at work and within our family. We have not been able to get away and were looking forward to these few restful days together. In addition, it was our anniversary and we were looking forward to celebrating. We left this property feeling more stressed than we were upon our arrival. We are seasoned travelers and know that we need to expect the unexpected and we are adept at “going with the flow.” However, the issues that we faced at this Inn went above and beyond that. When booking, it should be made clear to guests if weddings will be taking place during their stay and they should be made aware that access to the property will be limited, if not non-existent. It should also be clear that some of the outbuildings are so far removed from the main area that you feel as though you are on a different

I had really looked forward to staying here for quite some time and read such great reviews. Unfortunately, I am so disappointed that it did not meet my expectations. Morning coffee tray service was not delivered to the room either morning I was there. Breakfast was pretty standard both mornings - eggs/meat/toast. Nothing special. The lunch at the pool was served about 45 minutes late. I also think they should point out that a TV is not available in the room (Ice House and other rooms)! Surprised us. Also the layout of the Ice House bathroom is a little awkward. On a positive note, I thought the pool and gardens were lovely! Staff was a mix - both good and then could care less experiences. Dinner in the smokehouse was good and the dining area quaint but not over impressed with the menu. Our exceptional waitress Cynthia saved the evening. Overall, a nice experience but definitely not worth the money compared to other places in my opinion. Definitely would not return.

The room was great. Bed was comfortable and room clean. The bathroom was terrific. Jacuzzi tub was relaxing and made you feel terrific. It was cold and the gas fireplace kept us cozy and warm. This is my second time and it was awesome both times

A quick trip back (have been before, but it has been awhile) for Valentines Day. Loved every minute. Reception was great, afternoon tea, drinks on the back porch, super relaxing atmosphere! Our room was wonderful. Luxurious bedding, nicely appointed, and very comfortable. Dinner in the smokehouse restaurant was a world class experience. The food was exceptional - nice choices and very creative! The wine list is amazing. We picked a deep dark treasure that caught our eye and it was perfect! Be sure to plan on a bit of time to go through the wine list (more appropriately described as a book) and ask all the questions you like, they will have all the answers. Will definitely keep this place on the go to list. It is a 1 hour 30 minute drive for us, very up scale and elegant, historical, yet not outrageous.

i was SO looking forward to this stay! i have so many friends that have been, i researched all the rooms, and in the end everything just kinda fell flat. it was a good stay, not great. i was surprised, the day of, when i tried calling the hotel several times to see if they had an ironing board in the room, but no one ever picked up. when i arrived i could see why....the hotel clerks just hit a button on the phone in front of me while the phones rang, i'm assuming sending them to voicemail. verbal directions given to us for our room/building were spotty, and the paper map given to us was not drawn to scale. our room was clean and spacious, but did not match the website description. website for sleigh room says there is only a shower, but (surprise) it also has a tub with jets. fireplace works, but you are supplied with only 2 pieces of wood in the fireplace and 2 extra small logs on the side. your split of champagne is there when you arrive, but there's no ice in the bucket. oh you wanted it chilled? also, my bath water never got hot. and of course the coffee maker was there but not enough coffee provided. we were able to call the bellhop for reinforcements, but all of this should have been taken care of before arrival. the bed was comfortable, and while we were attached to another room next to us, we had quiet neighbors and were able to sleep at night. for the price paid, it isn't worth it. there are so many other places to go.

This was our umpteenth time at the Antrim. Without a doubt this place delivers a visual feast from the opulent common rooms, the gardens and the rooms most which are lovely as well. But the staff is barely a "B" team. We stayed for the weekend to celebrate our anniversary and we knew there would be weddings...oh those dreaded weddings!! There were 4 the weekend we stayed. The Antrim is all about weddings so if you are a regular guest, be prepared to feel like a second class citizen. And the staff will make it very clear they feel overwhelmed and put upon due to all the wedding demands. That led to numerous staff missteps over the weekend and for the price that is simply not acceptable. They need a crash course in the Ritz Carlton's mantra, "Ladies & Gentlemen serving Ladies & Gentlemen" . But maybe that sophistication is simply not available in the area. Case in point...when we could not find a way to shut off the overhead lights directly over our bed and inquired about it at the front desk, we were told "Oh yeah, your not the first guests who have asked about that ....but I don't know how they work either..the most recent guests said they reached up and unscrewed the lights bulbs...sorry" . At $350 a night!!!! I freaked out. I groused about at it at the bar and that got the ball moving and eventually we were told where the "hidden" switch was located. Absolutely "B" team staff for the most part. The food is always good but my Filet was mediocre. It's hard to write this as this has been a favorite for years! Same owners for many years but they need better staff who can live up to the hype and the price this Inn puts forth.