蒂勒尼亞Spiaggia libera附近酒店

Absolutely DIGUSTING and a joke of a 'hotel' I advise you all to avoid Grand hotel continental in Terrania Tuscancy . There is nothing 'grand' about the hotel. I cannot understand for the life of me how this has the status of 4 stars. I along with my family witnessed first hand rudeness whereby staff talk down to you. They are unwilling to tend to your basic needs. We arrived at the hotel a few hours behind schedule due to issues out of our control. We were met by an unpleasant uncooperative receptionist who seemed irritated by my questions. I was hoping to have clarification in regards to pool opening/closing time and housekeeping times. He was non-chalant in his replies and seemed clearly bothered communicating with me and didn't know how to respond. We indeed had on-going issues with housekeeping as she failed to clean our rooms for 3 out of the 5 days. We spoke to her and suddenly she became uncommunicative and almost zombie- like & suddenly didn't understand us when I had clearly viewed her communicating freely with ease amongst other guests. We requested for fresh sheets and towels, we were made to feel guilty for wanting our rooms cleaned and she refused to do this. We complained at reception and she was fairly pleasant and informed us she would pass this onto management ( we obviously didn't hear anything) On a separate occasion (due to the lack of towels & cleanliness in our room) we requested for more towels and was met with the response ' again?!' Absolute rudeness, I was held back from complaining from my family member (how dare you talk to us with disrespect!) I got the impression the staff are unable to accommodate in a fair & decent manner to guests who are paying a lot of money. The staff created segregation with failure to tend to our wants and BASIC needs. The rooms are unclean, basic shower room, tiny beds for a dwarf. We requested (on our first night) for a blanket we were offered with a tiny sheet. The A/C hardly worked and other guests also openly complained in the lobby. The rooms smelt like someone had died in there, damp, disgusting odour. We were given no basic necessities such as tea/coffee or even an iron. They have a dingy iron room but you need to walk down a dark corridor as they have turned the lights off to save electricity. Then you may iron (if you make it safely that is!) We feel and know we have wasted our time & money on a supposedly 4 star resort. Also, avoid the POMPOUS restaurant if you can. We had booked for half board meaning breakfast & dinner included yet they miraculously didn't have our room number written. whilst they pretended to look busy 'trying' to accommodate us with a table. Extremely disorganised and unprofessional. Of course we walked out and instead went out to eat. I must warn you the resort look's better on paper as there are only a handful of restaurants. In one restaurant we ordered and at the end the waitress had the audacity to state ' I was thinking you ordered so much food!' We a

Campeggio tenuto in condizioni perfette. Gestione minuziosa e attenta a ogni singola esigenza. La pulizia è impeccabile e nelle aree comuni non è affatto scontato. Spiaggia tenuta dal bagnino Angelo in modo encomiabile, ordinata, pulita e ben organizzata. Spritz buonissimi al bar. Ristorante buono e con prezzi onesti. Nulla da dire. Sicuramente da tornare 😃

我和男朋友在這裏住了5天,我們每一分鐘都愛!這太棒了!人們很可愛,任何我們需要幫助的東西,例如公共交通或叫出租車,他們都很樂意幫忙。我們預訂了包含早餐的早餐,這絕對值得,因爲早餐有多種選擇,而且美味。酒店位置不在比薩市中心,但仍然是一個很棒的地方,並且酒店外面就是公交車站,所以一旦我們發現了公共汽車系統,它就非常有用。總的來說,這是一個很棒的酒店和很棒的客戶服務。

可怕的酒店-髒,浴室漏水和可怕的工作人員。唯一積極的是食物很好。我們要求搬房間,因爲我們臥室外面有鑽具展覽從9-10pm,而我們試圖睡覺,因爲Vueling航空公司取消了我們的航班,把我們安排在需要我們3:45上午收集的航班上早上之後。我們還被告知,參加展覽的人在我們面前預訂了酒店,直到凌晨12點才能發出噪音。這樣的工作人員將導致酒店沒有更多的客人-祝你好運。

Had a lovely week at the Grand Hotel Royal. It's a gem of a hotel which provided our base for a weeks stay. This was our second stay in Viareggio having previously stayed at the Grand Hotel Principe Di Piemonte which is a 5 star hotel close by. The Grand Hotel Royal was pretty much a match and we were pleasantly surprised by the quality of the hotel and the friendliness and help of all the staff who went out of there help to provide excellent service. I had the need to attend a local hospital and the concierge staff were quick to advise and arrange for transportation to the hospital. We had a couple of days staying local, enjoying the hotel pool and table tennis and a few days taking day (train) trips to Florence, Sienna and Cinque Terre which was a fantastic day out and worth the 18 Euros day card available from the station at La Spezia which enables you travel between all of the 5 beautiful villages on the line. We did all of the villages in about 6 hours using the trains. All in all a fantastic holiday in a quality hotel with super helpful staff all within the beautiful towns and villages of Tuscany. What more could you ask for?