Absolutely DIGUSTING and a joke of a 'hotel' I advise you all to avoid Grand hotel continental in Terrania Tuscancy . There is nothing 'grand' about the hotel. I cannot understand for the life of me how this has the status of 4 stars. I along with my family witnessed first hand rudeness whereby staff talk down to you. They are unwilling to tend to your basic needs. We arrived at the hotel a few hours behind schedule due to issues out of our control. We were met by an unpleasant uncooperative receptionist who seemed irritated by my questions. I was hoping to have clarification in regards to pool opening/closing time and housekeeping times. He was non-chalant in his replies and seemed clearly bothered communicating with me and didn't know how to respond. We indeed had on-going issues with housekeeping as she failed to clean our rooms for 3 out of the 5 days. We spoke to her and suddenly she became uncommunicative and almost zombie- like & suddenly didn't understand us when I had clearly viewed her communicating freely with ease amongst other guests. We requested for fresh sheets and towels, we were made to feel guilty for wanting our rooms cleaned and she refused to do this. We complained at reception and she was fairly pleasant and informed us she would pass this onto management ( we obviously didn't hear anything) On a separate occasion (due to the lack of towels & cleanliness in our room) we requested for more towels and was met with the response ' again?!' Absolute rudeness, I was held back from complaining from my family member (how dare you talk to us with disrespect!) I got the impression the staff are unable to accommodate in a fair & decent manner to guests who are paying a lot of money. The staff created segregation with failure to tend to our wants and BASIC needs. The rooms are unclean, basic shower room, tiny beds for a dwarf. We requested (on our first night) for a blanket we were offered with a tiny sheet. The A/C hardly worked and other guests also openly complained in the lobby. The rooms smelt like someone had died in there, damp, disgusting odour. We were given no basic necessities such as tea/coffee or even an iron. They have a dingy iron room but you need to walk down a dark corridor as they have turned the lights off to save electricity. Then you may iron (if you make it safely that is!) We feel and know we have wasted our time & money on a supposedly 4 star resort. Also, avoid the POMPOUS restaurant if you can. We had booked for half board meaning breakfast & dinner included yet they miraculously didn't have our room number written. whilst they pretended to look busy 'trying' to accommodate us with a table. Extremely disorganised and unprofessional. Of course we walked out and instead went out to eat. I must warn you the resort look's better on paper as there are only a handful of restaurants. In one restaurant we ordered and at the end the waitress had the audacity to state ' I was thinking you ordered so much food!' We a
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