託萊多西Residence Inn 酒店(Residence Inn Toledo West)

As a former consultant I have stayed hundreds of nights at Marriott brand hotels and a variety of different products (Fairfield, Residence, M, Courtyard, etc.) so I like to believe I have a great deal of experience with Marriotts. We stayed here about a month and a half ago and it was okay, but I cannot believe this is the same hotel I stayed at 6-7 weeks ago. This time the experience is was not good, but as we were in town for a family funeral we did not have the time or energy to try to find a new place. Both elevators smell like urine. They have smelled since Saturday, I know we reported this to the front desk Monday. On Wednesday they were trying to use a residential rug doctor to clean the carpets (the kind you rent from the grocery store). I know that if you have urine or other bio spills that you need to clean it using commercial extraction for bio messes When we stopped in the lobby and asked the managers whether they were going to clean the other elevator the man seated said “no” while the woman at least explained that they couldn’t do both at a time: Additionally; the first room we had, 521, smelled like rotten eggs. We left and came back and it was so offensive we started to gag. Here is my concern: if housekeeping isn’t catching this, it’s a real problem. It draws into question how clean the rest of the hotel is and the job they’re doing. The conveniences of a kitchen is nice, but the cleanliness really concerns me. I would have hoped that they would have had a professional cleaning company out to clean the elevators ASAP.

Been here for 3 nights in a row. The place said it was a full kitchen and it’s not. It’s a hot plate they give you And they said they signed them all out. Instead of having them available for the people with the “full” kitchens. Then the first night here all night kids was running through the hallways knocking on our doors till 4 am in the morning. plus the pool has been closed for two nights in a row. I spent nearly 600 dollars on this room and did not enjoy one night here. It sucks, because the front desk was soo nice to the white man was standing in front of me but soon as it was my turn a young black female she said was soo careless of my problems. 😔 I’m going through soo much as it is. I just needed a little peace.

Someone above us was exceptionally roudy. It has been going on for over an hour. It is after midnight. Called front desk a half hour ago. They said they would take care of it. No change.😳

I absolutely loved my stay, my room was very spacious and clean! There was nothing I disliked about the property! It’s in a perfect location as well, shopping, restaurants and plenty other things around this area!

It was for a couple trip. We chose it due to the hot breakfast and have stayed here before. However it was during Covid. Another time the breakfast was so packed we never got to try it. It’s horrible. Who eats gravy and biscuits…. Sugar cereal….. sugar filled yogurt…. Etc…. Nothing actually healthy except bad bananas and oranges.

Subject: Disappointing Experience with Assistant General Manager Kelly at Marriott Hotel I recently had an unfortunate experience at a Marriott hotel, specifically with the Assistant General Manager, Kelly, that has left a sour taste in my mouth regarding the brand as a whole. My party and I made an online reservation for the night of September 23rd, only to be informed upon arrival that our reservation was mistakenly logged for the previous day. Although we asserted that the error wasn't on our part and could have been a system glitch, Kelly insisted that we would still need to pay for the prior night that we did not book or utilize. Faced with this dilemma and already present in the city, we felt compelled to go ahead and pay for an additional night on September 23rd. My intention was to address this issue with the front desk the next morning, hoping for a resolution. However, Kelly maintained her stance that the duplicate charge would not be reversed. What was even more concerning than the financial setback was Kelly's attitude during our interactions. She was not only unaccommodating but also displayed rudeness and condescension. Astonishingly, she even smirked while stating that we would not be refunded. It's disheartening to witness such a lack of customer service proficiency, particularly from someone in a leadership position at a renowned hotel chain like Marriott. This experience has not only influenced my decision but also that of my business; neither will be utilizing Marriott's services in the future. We will be actively seeking a resolution through our credit card company and are considering other channels to voice our concerns. It is crucial for Marriott to understand that while the issue of double payment is significant, the larger concern here is the grievous lack of professionalism and courtesy shown by a senior staff member. For a brand that prides itself on hospitality, this incident has been a stark contrast to the standards one would expect.

Incredibly clean, easy access, friendly and helpful staff. Loved the quietness and amenities. We will tell and recommend this hotel to our friends. We will be staying in this hotel again very soon.

The front staff were so friendly and helpful. This hotel is new and clean. My family loved it.

Our room was amazing. The kitchen was clean as well as the dining area and bedding. We ran out of toiletries and the desk was very accomodating. Parking was abundant. The food was surprisingly tasty. I am happy with this Marriot version. Will definitely stay here if I am back in Toledo.