The computers were down on our arrival so we had to be walked to our room and let in by staff. This was at 1:30 in the morning. At 2 am they phoned the room and at 2:10 am made all kinds of ruckus “sliding” our room key under the door.
Our room was right next to a mechanical room that was unbelievably loud all night.
I won’t stay here again.
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Patricia
2023年5月18日
We had to make the reservation the day before arrival due to an early morning appoin**ent at Cleveland Clinic. The whole process was easy and the staff was amazing. We would highly recommend the location. Thank you!
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Sharmane
2023年3月5日
The only negative comment about the entire stay was the drain stoppers where stuck closed in the bathtub and the sink in our room 503. I alerted staff hopefully they fixed it.
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Carla D
2023年5月16日
Everyone is polite, the rooms were clean, mattress was comfy, decent pillows, etc…
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Fatima
2022年2月20日
There was multiple things that were upsetting. The staff was not welcoming on arrival. Apparently the fire alarms went off at night and made the elevators stop working the staff was dry about getting guests to their accommodations. Then the fire alarms went off for a good 10 minutes around 6am and there was no staff to communicate what was going on. Barely was able to rest before room service came around 8am. Just a very unwelcoming, uncomfortable stay. Very discouraging
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Tiffany
2023年3月4日
I did not get the room I reserved and I am not happy at all
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George
2022年2月13日
We had to exchange all our pillow cases because they were black and dirty but I gave them to the front desk so I can’t photograph.
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kbrom
2022年7月26日
Hilton hotel just name only everything is dirty here
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Jeny
2024年1月8日
Was there for an event customer service was great hotel was clean over all my stay was great