I have given it a 3 star rating because of the staff. One staff member in particular. If it wasn't for this staff member and the housekeeping crew, I would definitely give it a 2 star rating. I really feel that behavior and manners goes a long way. In this case it earned them 1 extra star from me. The hotel is situated outside of the main city of Naples. About 15 - 30 minutes away. Depending on traffic. Same distance from the Airport. Lago Patria itself is a very dated, boring, badly kept area. The hotel is on a very busy road with many other hotels and cafes very close by. It is in no way a 4 start hotel. Absolutely not. 3 star yes. The swimming pool area was closed off due to the season. Therefore I cant say much about it. It is very very clean but badly maintained. The corridors have broken and damaged walls, especially at the corners from where people have hit it with their luggage. The elevator buttons are broken. We booked a family room. As advertised we were supposed to get a room with 1 double bed and a bunk bed for 2 kids. What we got was a room with 1 double bed and 1 single bed. When we contacted the reception, they sent housekeeping crew up, who converted the sofa to a bed.... It was not even a proper bed. Once the sofa was converted, it took up almost most of the space in the room and it blocked the entry to the closet area. every time we needed to get to the closet we had to move the bed or climb over it. Highly annoying. Further more, On our first night we slept without curtains in our room. They had see through veil/net but not actual curtains. Opposite our room were a row of houses, apar**ents. In the evening if we had the lights on, everything was visible from outside. It felt highly uncomfortable to sleep in, especially because we have two young kids. The uneasiness that people could look inside. I reported it to the reception and was told that the curtains are in the laundry room and that no other room was available. They promised to hang the curtains up the following morning. Exhausted from our travel and being quite far from the city we didn't really have much options. We covered the windows by using our baggage's, chairs and towels. We went out for the day and when we came back in the evening, we had curtains. The restaurant is small and clean. Breakfast selection is normal and average. It is a super clean hotel. Every single morning the cleaning crew give the place a through cleaning. Pity that it is not maintained or up to date. Friendly crew. Clean Free parking Very good Wi-Fi Would highly recommend that they realize they are 3 star standard. In no way a 4 start hotel. Would I recommend it? Yes I would. The staff are friendly and helpful.
15 評價