波士頓沃爾瑟姆希爾頓安泊酒店(Embassy Suites by Hilton Boston Waltham)

Took the vacation with my family for a new years getaway and come to find out that the pool wasn't working. Reason why was for maintenance. When i booked the room it didn't say that online. But when i got there was a different story. My kids little vacation was ruined. Another issue i had was there was no curtain on the windows (white curtains on the back side of the black out curtains) . Just the black out curtain which they didn't close all the way either. On check in hours there were no supervisor on the premises to take the complaints or solve any issues. Was really disappointed.

I booked my room December 9, 2023. One of the main reason to book because it had a pool but when we got there the pool was out of service. The weather was rain all 4 days and we were depending on the pool for our kids source of fun. Second bad experience was with house keeping. 2nd day came back in night and found that the room was not cleaned by house keeping. Called the front desk and was told that we have to ask for it but again never told that we gave to inform in one day advance and the funny thing is that the person who was talking to me could have said that, second last day in the morning before leaving out asked for housekeeping and then they informed that we have to tell them in one day advance. Very disappointed and unprofessional communication.

As a whole our trip was good. But I want to point out two items. (1) Staff at the front desk informed us that The swimming pool is closed for a month due to maintenance, but it wasn't mentioned on the ******* site from where I booked it. (2) I stayed for 2 nights, and while checking in, I requested housekeeping service after 1st day to clean the rooms and the staff confirmed. But when we came back to the hotel in the night after our first day, we found that the rooms were still not cleaned and there were no room service was provided. As a whole, it was a good experience including a very good breakfast as well.

Room was rather dirty. ***** in the corners of the bathroom, air vent completely fuzzy with lint. Pink mildew? in the shower. We found socks and a bluetooth speaker left by someone near the nightstand. Somehow missed by housekeeping. In the hallways there were several random drink cups on the floor, ledges, etc. Not sure what was going on, it wasn't late in the evening. Still there the next morning when I left. The good... Room was huge, with a fridge, microwave, sink, living room area and bedroom area. Price was reasonable as well. Hopefully just was this room that housekeeping didn’t spend enough time on. We were tired and didn’t want to move. I probably could have fallen asleep slept in the bushes in a ditch by that point.

I bother to login to leave my experience last night. It was 23:30 12/9(Saturday) 2023 Checkin counter women said all rooms sold out. She even said Embassy suite doesn’t guarantee my 2 double bed booking because I booked through *******. Only 1 king bed left. Instead apologize or offer compensation, her attitude was rude. Take it or leave. I stayed this hotel more than 100 nights last 5 years I asked her name to write complaint letter but she refused to give me her name. She was not wearing uniform with name tag. ******* must make sure all ******* booking is as valid as direct booking Embassy suite website.

Every time I go to Waltham I stay at this hotel because it’s a little more affordable. Sometimes it’s not the best it’s very old the employees are not the best but if you’re looking for safety it’s a good hotel for safety plus you have to pay for parking.

My family and I along with a multitude of other families chose to stay at this hotel due to the fact that they advertised pool and jacuzzi. When we arrived they told us the pool hasn’t been accessible for quite some time.

I was in town visiting family in Boston and I lodged at the Embassy Suites Waltham Thur through Sunday. I never got my bed made or bathroom cleaned the entire time. This occurred even after going to the front desk asking for the cleaning service three times. I know this is not the Hilton brand policy and was totally disappointed with the customer service. I spoke with management and they said there was nothing they could do.