拉法耶爾水療酒店(Rafayel Hotel & Spa)

Would stay there again

View is what sold it here other than that for a 5star hotel it's more like a 3star pushing onto a 4 star the whole inside / reception & hallways really needs renovating they have holes in the carpets and some graffiti on the walls , the room I booked (Thames premier deluxe room) had an amazing view which is what made the room worth the money but interior was outdated also there was just holes in the ceiling / walls & the woodwork needed to be replaced even had a burn hole in the mattress this 5star hotel should be a 4star at maximum won't be visiting again until its been renovated

The most amazing and the service was superb xx good food as well x

I enjoyed everything the view was nice and the staff were really polite.

This place is nothing like it’s advertised, those photos are much older. The place is dated, the linen is cheap & nasty. They advertise it as a 5 star hotel, they must be self appointed. If you’re looking to spend in the £200 a night I would say there are way better options out there.

Overall it was ok. It has been a few years since I last stayed here. I didn’t get the same feeling, the room I was in needs a little attention I.e tile in bathroom feels loose and carpet areas tattered behind the wardrobe and bar doors. I was also asked to pay a refundable deposit when I arrived, I know this is protocol with hotels but I am usually informed before arrival, this was not the case. Other than that it was ok but I doubt I will be returning again.

We arrived at 6.30 pm expecting to shower before going out, however the room ws so cold we could not do that. The only way to contol the air con was from the reception desk, as the telephone in the room did not work we had to go downstairs to do this. We did not have time to wait for the air con to alter the temp so had to go out to dinner unchanged. When we arrived back the room temp was fine but it quickly dropped and we were cold all night. Again no hope of a shower inthe morning. Could not possibly return and although we were given a £50 reimbursment it was not enough for a thoughly terrible experience.

I work away from home a lot! One thing I will say is I never heard another person not one door slam nothing! Quietest hotel I’ve ever stayed in. However despite being very nice the bathroom was starting to look a little bit tired. Breakfast let it down really, the yogurts were warm and the sausages cool! And someone took my plate the second I put my fork down, wasn’t actually finished but too polite to say anything! All that said, I would stay here again due to the peaceful nights sleep.

The location is far from the overgound/underground. The room is stuffy. The shower head is weak. The room is dark. I felt like this hotel is 3 stars rather than 5.