五月花 Spa 旅館 - 阿爾柏格度假村精選

Worst trip I’ve been on! So disappointed. I used to love this Inn. I went when it was all adult! A retreat, romantic get away! That’s what I thought we were getting. But when we arrived we took our books and headed to the pool. Thinking we would get a drink, listen to some music and read our books. Wishful thinking! The pool had kids playing and joyfully screaming. Two kids were learning to swim with their parents. (This was not a big pool) . Nobody asked us for drinks and most couples left the pool. We went pack to our room. We heard stomping on our ceiling . It went on for an hour. We went out to the Garden Room. We figured a nice dinner… two people across from us brought two toddlers to dinner. The toddlers cried and parents tried to control them as they crawled over the banquette. This was the whole weekend. It’s all about making money - . And trying to be everything for everybody. Advertise it’s for kids now. Let people know. Nothing wrong with a place for kids but if you change over from one thing to another - tell your clients!

Had dinner in the “Tap” room. The name should be changed to the Terrible Room. The place is very pretty and the service was good. The food was inedible. The menu was absolutely a joke. Total ripoff! The drinks were worst than the food. Bloody Mary sent back and the martini was hardly chilled.

我們週六下午來酒吧喝一杯。考慮到飲料的價格，您會認為服務值得價格。不幸的是事實並非如此。我們坐在吧台對面的小桌子旁，有 2 位調酒師，酒吧裡有 3 位客人，調酒師甚至沒有看我們一眼。我簡直不敢相信，沒有任何形式的承認。 10分鐘後，我們問了坐在那裡的女孩（另一位客人）。她說她等了30分鐘才有人來找她，但她站起來去叫服務生。這位先生看起來我們對他來說很麻煩，他問我們是否想要食物菜單，我們說只要飲料菜單，他離開時說他會帶水來接受我們的訂單。他接受了我們的訂單（從來沒有帶水），然後他帶來了他灑出來的飲料。他擦了桌子，沒有擦玻璃杯，然後就離開了。沒有桌布，甚至沒有餐巾，沒有任何零食。不用說，3 杯飲料超過 100 美元，這是不可接受的。調酒師從不進行任何眼神交流，從不說一句話或朝我們這邊看。服務生不友好，有點接受他們必須為我們服務。我們遇到的唯一友好和熱情的員工是門衛。這個小孩子（我希望我記得他的名字）太棒了。不幸的是，五月花旅館已經不再是以前的樣子了，但這次經歷確實令人失望。你不會期望在任何地方都能享受這種類型的服務，更不用說在一個曾經有過階級的地方。

請注意：無論如何，這裡的水療中心都將維持 24 小時取消政策。 我買了一張價值 1,000 美元的禮品卡，為我妻子的生日享受半天的水療/按摩。 然而那天早上我們的孩子生病了，所以早上 7:15 我通知了水療中心的經理。 他很友善地沒有收取“每人所有服務的全部 550 美元”，而是收取了 370 美元，總共 740 美元。 我不記得上次酒店或水療中心如此不靈活是什麼時候了，無論規定的政策如何。

The Mayflower Inn is lovely, especially the Inn, Spa, rooms and grounds. However at this price point (top dollar), the experience should be (nearly) flawless and that isn't the case. Lots of attention is paid to many details so the misses are that much more apparent. A huge soaking tub and no soap (or bubbles or salts); basic room functions such as turning off lights or where to charge a phone were mysteries (and asking didn't help). Staff was young and eager but inexperienced. Dining is a feature but the dining room atmosphere doesn't correspond to the quality of the food or pricing. The dining room is very average and seems more cafe-like. The Spa and grounds are lovely.

The Mayflower Inn has quickly become one of our favorite destinations. If you think customer service is a lost art, the Mayflower Inn will restore your faith ... its staff truly sets the standard. The grounds and buildings are lovely, the attention to detail is impeccable, and the staff welcomes you in with warmth and thoughtfulness. Knowing we had a late arrival, a staff member reached out to us so we could pre-order dinner and they had it waiting in our room .. a room that was beautifully furnished, including high quality linens and amenities, shelves filled with books of all genres, and a handwritten welcome note. Our meal in the Tap Room was divine, and the experience was made even better by the incredible service we received from Kathleen and Jonathan! We can't wait to return in September.