西荷里活1號酒店(1 Hotel West Hollywood)

Safe did not work. Room service is limited to an acceptable fair late at night. If you’re arriving at a late night flight, be sure not to count on room service at this hotel. Valet parking notice by text does not work. So if you want your car, it’s best to phone them, or go down and ask for it in advance. Don’t count on the lobby lounge after 12 midnight as they shut down abruptly and turn on the lights.

今回で3回目の滞在でした。ホテルのデザインやデコレーションもおしゃれでプールも解放感があって素敵です。スタッフもみなさん明るく感じが良く迅速に対応してくれます（ハウスキーピングをお願いしたのに来なかった事はありましたが）。このホテルが大好きです。また必ず泊まりに行きます。ありがとうございました。

My stay at 1 Hotel Hollywood was, unfortunately, a significant let-down. Our room, was dirty, with stained carpeting stained bedding which was washed but stained! The coffee machine and tables were laden with dust, nearly finishing my face wipes trying to clean everything. The final straw was a insect, which scuttled onto our bed from a pile of towels delivered to our room. This was, without a doubt, disturbing and unacceptable. The response from the manager also not acceptable. Though she mentioned she would have liked to help us before we decided to check out, the fact remains that she still had the opportunity to make amends and chose not to. Unfortunately, it appears that the focus on aesthetics does not extend to maintaining a basic level of cleanliness and comfort in the rooms.

I'm not sure how this is a 5 star hotel. They have a long way to go and the rooms leave a lot to be desired. Staff seems disconnected, multiple interruptions during our stay and lots of construction. We won't be back anytime soon

$100/NIGHT additional charge for amenity fee and parking!! That’s a little nuts.. The rooms are great, the beds are amazing, the service is good, the valet should learn to open the door for ladies first, but most importantly if you are planning to charge guests $100 extra per night, then you must definitely communicate this with your guests.