布里居酒店(The Bridge Hotel and Spa)

A perfectly pleasant stay at a clean and spacious property in a quiet setting. The receiption staff were extremely helpful upon my arrival at the property. They were very friendly and their instructions were very clear. The setting was also very nice with plenty of parking space. I didn't encounter any problems whatsoever during my stay.

Arrived 16th July – Departed 20th July – 4 nights stay. 1st night:- There was a constant humming/vibration noise in our room, no. 15. At 22.30 hrs I went down to reception and complained. The person I spoke to said it had something to do with the boilers and that it would go off shortly. It didn’t go off until 23.30 hrs and came back on at 06.00 hrs the next day. Went down to reception and asked them to move us because of the noise. This they did without hesitation. 2nd night:- We were moved to room 20, far away from the original noise/vibration. However, after 22.00 hrs that night we periodically had a tapping / scrapping noise emanating from the water pipes running through our room. This noise started on and off 4 times through the night. 3rd & 4Th nights we were again disturbed by the same problem from the pipes. Did not have one good night’s sleep the whole stay. Also, the one light in the bathroom was so dim, that it wasn’t possible to shave properly and the extraction fan didn’t work either.

Hotel very tired. Carpets smelt bad - gym locker rooms spring to mind. Bathroom in room stank of mould and had black mould around rim of bath. Bed so soft that it dipped heavily in middle. Did not stay as aromas so unpleasant. Staff member on duty was charming and full refund received. It was an expensive hotel for what it was. Uninviting.

From the outside the hotel looks lovely, dinner service was good and food tasty. However, waited 15 minutes for check-in and had communicated with hotel before regarding an upgrade and heard nothing back. The room was tired, loads of cobwebs so didn't look like it had been dusted effectively. Two-night stay and I requested clean towels twice but never received them. The bed was incredibly soft, to the point where you just sunk into it in a bad way. The pillows were completely the opposite and hard as a rock. When we went to take a shower, if the person in the room next to you was using the bathroom facilities, you had no water or water pressure - this was not pleasurable experience.

Not impressed with the service, room, staff or available food

Rude, confrontational staff over a room that had been cancelled the previous day. Not what you expect as a paying guest after a long day travelling. Appalled!

Restaurant service very slow and food not that good. Plumbing noisy amd hot water supply poor.

Loved it lovely stay fab little place to meet in the middle of north east to north west great stay loved it

The hotel was in an ideal location for York, Harrogate and the start of the Dale's. In my opinion the food was not up to scratch for a 4Star Hotel, not very hot and veg were very watery. Staff were lovely.