I booked my hotel room almost 6 months in advance and had paid in full. When I got there, after driving 3 hrs, to see a concert that I paid good money for, the staff informed me that they didn’t have a room for me. I was informed that because I wasn’t there at 3 for checkin it was a first come first serve situation so I missed out on getting my room. RIDICULOUS!!!! My room was RESERVED and PAID for. I believe because it was such a huge night they sold my room to a walk-in for way more money and the staff probably pocketed the money. Both of the girls I dealt with were rude and told me I was s*** out of luck. That management is awful and pretty sure scammers. They weren’t helpful at all. Then to top it ALL off two other groups behind me were checked into their hotel rooms no problem, RIGHT IN FRONT OF ME!!!! I asked why they had rooms even though they just showed up after me, how is that A first come first serve basis? The management just avoided my question and would not answer. I was given a room at another hotel, that was 30 MINUTES away. So I had to drive my family there and back, which added an extra hour and a half into my driving and 2 hours of wasted time. I barely made it to the concert and we didn’t get dinner so my 9 yr old daughter was starved, and so were we.
This was a terrible experience and I was told by the other hotel that they can’t do that. It’s not any kind of policy for ANY hotel. This company needs to reassess their management and employees.
翻譯