Off of Interstate 5, this hotel is just 4 miles from downtown. Its location is beautiful, and just one mile down a tree-lined street to the marina and a jogging path along the water. There is a beautiful enclosed courtyard where one can have coffee or just enjoy the outdoors. The front desk staff is friendly and really aims to please. Housekeeping was everyday (so nice) even though the website says every other day. I wanted to give this place a 5-star review, but the breakfast person after the first two days was not warm and and helpful. The first two days, we had a wonderful, cheery lady that came over from the Courtyard next door. She made you feel welcomed, and I wanted to come to breakfast. She went out of her way to make sure we had everything we wanted or needed. She took pride in her work and presentation (oranges and ice in the water carafe), lots of fresh fruit salad - all the way to the end of breakfast. And, the breakfast area was spotless and inviting. Saturday, this lady had left and the "normal" person did breakfast. She was grumpy and unsmiling. We asked for fruit salad for two days, and she said there was none - even though we could see melons sitting on the counter. She brought out a big plastic bowl full of scrambled eggs and just scooped them to refill the nice silver dish. I mean, sure, we know the eggs aren't fried fresh, but how difficult would it be to bring a silver serving dish out already filled up and replace it with the empty one. The water carafe was just that - no ice and no sliced fruit. I asked her how she was doing, being friendly, and she said "I'll be better in an hour when I'm off." And, management came to talk to her and she raised her voice and started griping. Management nicely reminded her that guests were around, and she lowered her voice." No matter, this person needs an attitude adjustment. The best person to train her would be the wonderful lady from the Courtyard restaurant, who was an absolute joy.
翻譯