威廉斯堡希爾頓逸林酒店(DoubleTree by Hilton Williamsburg)

Overall the room was spacious for a family of 4, but the pull out couch was worn-out the mattress in the pull out couch worn. My room although it looked cleaned, someones earbud was left on bed. The bathroom toilet seat was brooken. Had to get a maintenance person, because the tv wasn't working. This goes on and on

Check-in had two shortcomings: 1) Clerk did not give us our HGV presentation flyer that contained our required presentation meeting location. 2) Clerk noted (handwritten in front of me) my request for two extra bath sheet towels & promised to have them dlvd. 3) Four hours after check-in, when I mentioned to the same clerk that we had not yet received our extra bath towels, she showed no recollection at all of my request. She then promised that she would ask housekeeping to deliver them soon. Guess what we received: 2 FULL SETS OF TOWELS!!

Hotel is run down and in desperate need of updating. Hole in the ceiling, cracks in paint and ceiling. Everything just felt old. This place was probably awesome in 2005, but not worth the money now. Loved the fact they had Celiac safe cookies at check in!!!!

There was a roach in the room. We called down stairs and they said they would send someone up to spray and no one ever came.

Recent renovation, obvious detail to buildings, amenities and property grounds, Very nice place to stay.

We were only one of a few families staying here during February break. The hotel is huge! We used the indoor pool, gym and on-site breakfast. We were asked to move rooms after the first night, but the staff was accommodating. Super close to Busch Gardens too!

We loved staying at the double tree minus the fact that our shower curtain was torn and janky. I would expect more from a doubletree.

We were awoken at 3:45am by loud music and it lasted another 45 minutes. We were on the second floor and that should not happen.

The room was fine. When I tried to add a night to our reservation, the front desk person refused to help me and told me to do it online. The onsite restaurant wasn't open, which was frustrating and inconvenient. Overall, it was a disappointing experience in terms of service and amenities.