高峯雨林酒店(The Summit Rainforest Retreat)

When we booked the accommodation it was showing that it’s for up to 6 people but we got charged $40 as we were 4 adults and 1 child. In addition, we paid $20 for the internet but it still did not work. Very poor internet. So, in total we got charged $60 which should’ve not been charged.

Not available last minute and could not find the property or call at the last minute early in the morning after booking on day of stay after a huge work commi**ent driving grain cairns to Mareeba to Atherton to Turn around and drive all the way back to Cairns after 0200. Was a shame as was looking forward to staying there it seemed a lovely place to stay at the lady minute. Maybe next time

The name is misleading, didn't see any rainforest, just a bit of bushland on the drive up the dirt road to the retreat. While clean, the room is sterile and date, with minimal appoin**ents. The bathroom is much too small for 2 adults let alone for a room that is fitted out to accommodate 5 people. No staff on site while we were there. No air con control so we were not able to make the room comfortable. We would have been more comfortable in a cabin in a caravan park and it would have cost us 1/3 the price.

I thought I was booking a standard hotel/motel room, what I ended up with was a bedroom/ensuite in a house with other travellers and shared living facilities. This was not what was described on the booking site. My room that promised a garden view looked out on a bare courtyard overlooking a walkway used by other guests. I had to close the blinds for privacy so had no natural light in the room. Contact and key collection information was incorrect. For key collection I was directed to another address, which was unattended, and the contact number given in the email was no longer monitored and I was redirected to another number. The name of the venue is misleading, The Summit Rainforest Retreat and Conference Centre, however it is instead a four bedroom house with several additional units and no conference facilities visible.

Upon arrived, there was no staff to greet guests. Only a box with security codes. Pool covered over, looked abandoned and scarce. Not like the pictures online. “Unit” 3 was clearly a conference room. Table against the wall no chairs. Positive if we wanted to run a classroom we had a projector and a white board along with tables under the TV to educate them. Also included sauna bedrooms so if the temperature rose dramatically we would have to luxury of sweating our butts off due to no air conditioning. If you want a stay that’s run like a seminar then this is for you! Can’t complain about the service as there was none.

Spotlessly clean and spacious with a useful kitchen

This is a great location. The only thing that could be more apparent when you book is that you are getting a room within a house. So there is a lot of shared spaces that you need to be aware of. If you are taking the whole place it has great view and grounds

Booked this online and didn't know what to expect on arrival! I was stunned to see how beautiful the view was. The rooms are basic but clean. I spent most of the time on the huge balcony enjoying the incredible views anyway. There was everything that you need in the fully equipped kitchen and the pool was lovely. Can't fault the summit

It was a convenient place to stay.