斯堪地那維亞度假村

We visited the hotel at the beginning of September, unfortunately my son broke his arm practically right after entering the inflatable playground. We have signed a consent to use the attractions. After the whole incident, we asked the manager if the hotel had a policy and if there was a chance to take advantage of it. Manager assured us that he would make every effort to help us (quite serious fracture requiring long rehabilitation). He promised to check if we had a chance for compensation despite the signed declaration. Mr. Wojciech cheated for 3 months that he was waiting for an answer in our case, another time that he was overworked and forgot. We have received a message several times that he has already received an answer and is sending it to us. Eventually the Mr. Wojciech stopped answering the phone and answering. We are disappointed in the way we have been treated. How can you deceive someone for so long? We are sorry that we have been lied to for so long in such a difficult situation. It would suffice to answer. What was this dragging of the topic supposed to do? Despite the great idea and wonderful architecture of the place, we will never come back and do not recommend it. Everything is fine as long as nothing happens, in a crisis situation the level of management leaves a lot to be desired.