Turned out to be much better than expected. Please note that the hotel have different buildings and areas so the rooms may vary. Good enough parking and extremely good location. Free welcome drink too
The hotel was clean & staff friendly with a good location to the city centre. Wifi available at a cost which is unusual as most hotels provide this service to guests & a charge of £15 for early check in .
RRosaTurned out to be much better than expected. Please note that the hotel have different buildings and areas so the rooms may vary. Good enough parking and extremely good location. Free welcome drink too
訪訪客
Ratings for all except service based on website. rating on SERVICE based on experience
for reasons entirely out of my control, I had to cancel my stay 24hrs beforehand. I called to let them know. I advised I had to cancel and the reply was (word for word)
” ok , that's still chargeable”. NO ' I'm sorry to hear that' NO ”maybe we can find another date so you don't lose your money”... no ' we can't refund you but do you want a credit on account'.
if I'd have phoned 12 hours earlier my money would have been refunded or I could have amended my booking.
the blame was put on TRIP as I was told ' you booked through them and they wont help you.
So I'll be avoiding this place when I go up for my trip, and I'd advise others to avoid places with staff as uninterested as here.
訪訪客The resort is absolutely beautiful . We stayed in a 2 bedroom lodge , The accommodation is very clean and fully equipped . Staff is very attentive . I can contact them thru the WhatsApp and they will respond right away . We had such a beautiful time . Thank you so much and we will come again !