這次入住體驗讓我們非常感動。入住前我們提出了加床的需求,酒店不僅妥善安排,還為我們升級了房型,實在貼心。
酒店設施齊全,每一位員工——從前台、客服,到工程技術人員和清潔人員——都彬彬有禮、響應迅速。無論是我們不會操作電視頻道,小朋友流鼻血弄臟了床單,還是幫忙送剪刀,亦或是希望幫忙把外賣送到房間,酒店都能第一時間妥善解決。
這份無微不至的服務,讓我們對西安這座城市的第一印象充滿了温暖與感激!
A Heartfelt Stay – Thank You for Making Our First Impression of Xi’an So Warm
We were truly touched by our experience. Before check-in, we requested an extra bed – not only did the hotel accommodate our request, but they also upgraded our room. Such a thoughtful gesture!
The facilities are well-equipped, and every staff member – from front desk and customer service to engineering and housekeeping – was courteous and highly responsive. Whether we had trouble figuring out the TV channels, our child got a nosebleed and stained the sheets, or we simply needed delivery food brought up to the room – every little issue was solved quickly and with a smile.
Their impeccable service made our very first impression of Xi’an one of gratitude and warmth. Highly recommended!
NNi c x今次入住西安 MEILIE 翎酒店,整體非常滿意。酒店位置十分方便,周邊配套也不錯,無論出行還是安排其他行程都很順路。酒店環境乾淨舒服,氣氛清幽,給人一種比較放鬆、寧靜的感覺,中式木系的設計非常大氣,所有東西都細緻而恰到好處,住起來很有質感。
最欣賞的是酒店很注重私隱度,整體安排都相當貼心,住客感覺得到被尊重,這一點真的很加分。員工方面也值得一讚,大家都很熱情有禮,態度自然親切,服務到位,令人住得很安心。特別要多謝王芳小姐及團隊,管家服務非常好,細心、周到又有耐性,從入住到離開的安排都一絲不苟,幫忙處理得很妥當,令今次住宿體驗更完美。
食物也很好吃,早餐非常豐富,變化也多,份量足夠,並且可以送到房間裏享用,讚!還有下午茶、宵夜、紅酒等等,簡直就是每天都暖暖飽飽的!可惜這次行程比較趕,沒有時間去健身房體驗一下,下次再來一定要試試。整體而言,這間酒店無論地點、環境、服務、食物、私隱感都相當出色,十分推薦。