A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
Cabe recalcar que el hotel está limpio a nivel de instalaciones, pero la ropa de baño tanto como de cama, muy muy pero que de muy mala calidad, las toallas parecen trapos y las sabanas fundas de muebles.
Sin palabras ,se puede mejorar pero estoy muy contento con todo!
Es la 5 ves que voy ,cada vez me asignaron habitaciones diferentes y sin comentarios !!
De seguro repetiré
🥳🥳
La estancia ha sido buena hasta que hemos ido al coche,habían roto la ventana y nos habían robado,a nosotros y 6 coches más, un parking privado del hotel,lo peor ha sido la recepcionista que no ha avisado a los clientes de lo ocurrido, no ha llamado a la policía y ha pasado de todos,vamos una auténtica malnacida,no vuelvo ni yo,ni mis conocidos.
很好
42則評價
8.1/10
每晚價格由
EUR51
起
查看供應情況
查看加泰羅尼亞設有水療的全部酒店
查看加泰羅尼亞酒店的住客評價
查看全部
8,7/10
很好
訪訪客A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
訪訪客16 mins uber ride from El Prat airport Barcelona to Castadefel, the hotel is easy to find, close to a mall and Burger King which is open till 1AM so it’s always great to know, there is additionally KFC next to it as well as Lidl, Carrefour and Aldi. We did not have breakfast there but the hotel’s breakfast looks good. Eggs and Sausage and bakery 🥯. Swimming Pool and table tennis, ask receptionist for the bats and ball. Wifi is good, it was only 2nights so those 2nights were great. Ticked off Becos I had to wait a while to be seen as there was only one receptionist at the time but she made up for it with her salutation and warm reception.
BBaliSienna這是我第二次住這酒店,沒第一次感覺好了.我們升級了套房房型,多花了280歐元.因為是早班飛機,到酒店十點多了,以為可以早點check in,結果酒店説有空房但想早點要多付180歐元🙂好吧,規定了入住時間.不讓早入住也是合理的,衹是覺得從沒遇到過,而且房間是空的情況下我們還額外升級了靠Passeig de Gràcia套房……之前住過其他五星酒店四季甚至安曼這種有房都會讓提前入住……這家真的過於吝嗇了.房間裏身體乳兩個人住兩天衹給一mini小瓶,淋浴間的沐浴露還空的,我們進去洗才發現.沐浴間的水會流到泡澡那裡,客廳的洗手間門壞的關不上.晚上開夜床服務也沒有巧克力之類的,好吝嗇啊.