印度果阿的3星級酒店

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

對於我們的印度之旅來說，小印度海灘小屋將成為我們的特別天堂！果阿已經是印度一個美麗的地方，但這家旅館更加努力，讓它更加光彩奪目！我們原本預訂的是標準客房，但我們想要更大的房間，所以我們向接待處詢問了一些選擇。他們欣然接受這個機會來幫助我們，並向我們推薦了一個更大的房間，裡面有獨立的廚房、客廳和臥室。這裡成為了我們三個晚上的小家——我們非常喜歡它！那天晚上，我們嘗試了酒店的酒吧和餐廳，從那時起，我們每天都在那裡吃飯。食物非常美味，絕對是我最喜歡的印度食物！作為典型的英國人，我們喜歡甜辣馬鈴薯！我們還第一次嘗試了 Cabo（椰子酒），因為 Sonu 的極力推薦！每當我們走進餐廳，感到飢餓並需要一些美味的咖哩時，Sonu 都會確保我們受到照顧！他非常熱情並且非常樂意幫助我滿足我的飲食要求！他真是個可愛的人！ ！ 我們也透過飯店預訂了短途旅行。 Kapil 不僅是我們的司機，也是我們的導遊！他對果阿的了解幾乎達到了超人的水準！旅途中他總是帶給我們歡笑並確保我們度過了最愉快的時光。他確實教會了我們很多關於果阿的生活以及歷史如何塑造那裡的人民和生活。他還親自送我們去機場，所以我們離開時心情非常愉快！ 整體來說，所有員工都很棒。我們最終還是要離開我們的避風港，這讓我們感到難過。 非常感謝我們在果阿的經歷！ ！

The location is right on the beach and near to lots of bars and restaurants. At the moment, there is a rule in Arambol about live music stopping at 10pm so it isn't overly loud. You can hear the sea when the music is not playing. It is at the quieter end of Arambol beach (regarding sunbathing tourists) which I liked but there is still music playing. This may or may not appeal. The room was basic, but clean when I arrived. I stayed for 6 nights, and they never came into my room. Not to clean, not to empty the bathroom bin. Not for any reason. That is fine by me as I am ok to empty my own bin, but may bother others. The linens and towels were old but clean. Weirdly, I asked for an extra toilet roll after day 4, and I was told I was entitled to only one but that they would make an exception! The length of your stay appears to be irrelevant to the amount of provisions. They also didn't provide a top sheet. I asked for one and he seemed uncertain if I cold have one and said he would let me know later, then forgot (and apologised later). They said I had a blanket and could use that - but those are rarely cleaned so I didn't want to use it next to my skin. It was actually okay as I didn't end up needing it, but if there had been lots of mosquitoes there would have been zero barrier. The owners were friendly and said hello whenever I passed them.

酒店在好地方。房間和食物都很棒。服務很好。下次當我訪問goa時,一定會只住這裏

Benaulim Fortune resort is a beautiful property situated very near to Benaulim beach. Room size is good. Few shortfalls I observed: 1. Room fan regulator was not working. 2. Split ACs were not cooling (no centerlise ACs in resort). 3. F&B ground level team waiters consider guest as fool.. they suggested to try rice kheer in desert and you will not believe that they poured rice in to milk and served when I complained about that then he said he will not charge for this. Such unprofessional attitude are not expected in a brand like #ITC Fortune

我在季風季節去了,旅捨不得不採取預防措施,防止任何洪水,蓋上巨大的蓋子,使它看起來像是在建設中。所以,如果你在季風季節去,如果它不像照片,不要感到驚訝。我沒有抱怨,至少它防止了洪水。工作人員都很棒,非常好,只是不是無現金的旅館,所以一切都通過他們的應用程序。我在非高峯期去了,所以沒有太多的旅館氛圍,人們大多堅持自己的團體。除了幾個咖啡館外,旅館周圍沒什麼東西,但有一個非常平靜和放鬆的環境。步行5分鐘即可到達曼德雷姆海灘,在那裏你可以步行*****完整的海灘去阿拉姆博爾,也去甜水湖。總而言之,服務和清潔度都很棒,位置還可以,除了一個小游泳池外設施不多。

太美了,我不能這麼說。位置超級靠近ashvem海灘。餐廳也可以步行距離。la gracia的人羣非常好。非常支持的工作人員。家庭/獨奏/團體的完美住宿。我只是喜歡它。

很棒的住宿,沒有抱怨。服務真的很好,房間組織得很好,很乾淨。最好的部分是食物,真的很好吃!

該物業位於南果阿至少3個海灘的中心..科爾瓦海灘,塞納巴蒂姆海灘和貝瑙利姆海灘..它的靈感,它位於一個非常安靜和寧靜的街區. 我們的套餐包括早餐,非常好,無限。 WiFi工作得很好,房間非常整潔乾淨,浴室和游泳池維護得很好,在這個炎熱的天氣裏,非常受歡迎。 前台的入住很順利,客房部的工作人員,特別是Dijen以及餐飲工作人員都非常有禮貌和樂於助人。 總的來說,這是一個放鬆和愉快的住宿,我們肯定會再次訪問。強烈推薦維加精品酒店在南果阿住宿。