We had an amazing experience at the hotel. Although the property is a bit away from the main avenue, once you enter, it feels warm, cozy, and welcoming. We had 2 rooms booked and both were clean and tidy
It was a good room, clean and tidy, spacious enough, service was good, only drawback is their Restuarant, it lacked good quality food, the fold was something I did not enjoy a penny, evrything was high priced like extrem high price, never mind even if it is high price but they should serve quality food right, the fish, the Chicken was stale and not fresh for the charges they apply, the basic cuisine food like idli sambhar, goan fish curry nothing matched the Goan cuisine, like not even a proper tea was served, even a basic soemthing as simple as tea lacked the taste of tea and top of that they charged a nirmal cup of tea 70 rs? and one more thing to note, the tea in any hotel is served in thermal tea pot, but this hotel served in basic cutlery, how will the tea be hot ? by the time it reaches the room, it's cold, okay and above all that they do not allow zomoto or Swigg food. Strictly prohibited outside food. So you are forced to have their food, and something as basic as a cup of tea should be well served and prepared. Also one more thing to note, they do not serve any Welcome Drink.
Property location is good, close to colva beach. Food is also good and staff is helpful. Swimming pool is in good maintained condition.
非常好
43則評價
9.2/10
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9.2/10
非常好
AAimz13I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,