I have previously rated Indigo in Newcastle with 5 stars on a number of occasions, and it was both our favoured hotel in Newcastle, one of the best Indigo Hotels nationally and the best of the IHG offerings in the city. However on our latest visit we were disappointed all around. Generally hotel rooms appear not to have been upgraded for some time, and are now looking dated and tatty. No attempt has been made to try and cover this up, or to make your stay bearable with any extras or personalisation. We booked a King rom with a furnished balcony, which claims to be 22 to 24 m2, and comes complete with a stocked mini bar. This description is very misleading: the room is only this size if you include the outside balcony, so in reality it is more accurately 18m2, and therefore feels cramped. In our room, 427 there was a standard double bed badly fitted into a king bed headboard and side tables, leaving a huge gap between bed and bed table which was both dangerous and very uncomfortable. The bed also moved constantly as it wasn’t fitted, pillows feel behind it, and glasses and the phone feel between the gaps. Decor was tired and worn with no attempt to cover it up or repair. The free stocked mini bar, which was once the feature of the Indigo chain, consisted of 1 bottle of beer, one can of orange and 2 small bottles of water, none of which were replaced during our 3 night stay. A highlight of Indigo Newcastle used to be their breakfast, which included an old local favourite Pan Hegarty, however that has all gone. It’s standard breakfast, which finishes at 10am even on a weekend. As an IHG Diamond member I didn’t get any upgrade, in fact the room couldn’t have been much worse. Despite bringing my concerns to the receptionist at checkout, specifically the misleading and dangerous bed situation, I did not receive the courtesy of a response from the manager. What a sad state, for a once great hotel to fall to. I am surprised Indigo allow them to be part of the brand anymore.
很好
54 評價