肯尼亞納羅克的5星級酒店

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

傑出!!客戶服務非常好。我們用淡水打掃的房間。我們感覺非常安全。我會推薦所有人入住。餐很乾淨,因爲食物很好吃。工作人員對客人非常周到。

因為之前有朋友推薦，所以選擇了這裏。沒想到有驚喜。 原來這裡是中國人自己的酒店。十多年前就存在了。酒店體驗感受超值。早中晚的白粥，榨菜讓我感動。 每個房間都是獨立的帶個小陽台和花園，房間內是木地板，很新。很奇怪評分不高，問了中方管理人員才知道疫情幾年都沒有中方人員過來。點評主要是BOOING上一些外賓給的。如今中方一過來就花了幾百萬改造凈水系統和太陽能發電，房間硬件升級。聽説明年房間WIFI也會進房間。 重點是晚上自助餐帶烤肉，美食多多。服務員熱情友好，把國人當上賓。 位置就在馬賽馬拉國家公園門口兩公里內，方便而且性價比高，之前看園內的都太貴，而且聽説有的印度人開的酒店那啥。 所以，建議大家，若是真的自由行，這家酒店必須推薦。聽説還有一家姐妹店在乞力馬扎羅山下，我下次也去看看。

挺好，但是攜程介紹和實際酒店贈送的項目不同。發現後第一時間和攜程聯繫，攜程處理的很好。