Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
The photos don't do justice to the place! The hotel is fantastic--the location is close enough to the attractions but just outside of the main tourist area since it's up on the hillside, so it's the perfect combination of convenience and relaxation. The check-in process was so welcoming, we felt at home as soon as stepping into the hotel's courtyard. The views from the hotel were unbelievable; the breakfast was great; the rooms were very clean and has all the comforts you'd need. And don't miss the llamas in the backyard! The restaurant staff didn't seem very experienced but it was sufficient.