南非豪登省的4星級酒店

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

房間整體比較暗。從機場搭乘接駁巴士非常方便。飯店周圍沒什麼東西，所以我建議你出發前先去購物。從到達樓層往指向洲際酒店的箭頭方向走，就能找到巴士站。飯店裡還有前往附近飯店的接駁巴士的指示牌，所以當我告訴工作人員我想去哪家飯店時，他們讓我等一會兒，還幫我指引了方向！

離桑頓城購物中心很近,方便購物和四處走動。房間也乾淨衛生,維護得很好,每天都有家政服務,我很感激。 然而,我確實遇到了房間門卡持續存在的問題,每次回到房間,卡都不會打開門。這在我入住期間多次發生,變得相當令人沮喪,特別是當我有購物袋或行李時。我不得不把所有的東西都搬到樓下的接待處報告問題,只有被告知有人會來協助。然後我不得不回到樓上等待,有時相當一段時間。偶爾,清潔人員之一很友善地爲我打開門,這有助於,但不一致和不便肯定影響了我的整體體驗。

房間還是比較乾淨，樓下的幾個黑大叔蠻幽默蠻風趣的也非常熱情 是那種不讓人害怕的壯漢，這個餐食物不敢恭維，尤其是晚餐一百年一樣連吃幾頓真是扛不住了.3樓外面陽台坐外面發個呆挺好

優越的地理位置和便利的接駁車服務 我最近住在南方太陽醫院 (Southern Sun OR)。坦博國際機場飯店，發現很方便。地點非常理想，離機場很近，讓我可以毫無壓力地搭乘航班。他們提供每 15 分鐘一班從機場巴士總站到飯店的免費接駁車服務，非常方便。 房間本身還可以，床特別舒服，可以睡個好覺。總體而言，對於在機場附近尋求舒適和輕鬆的旅客來說，這是一個不錯的選擇。

設施：標間連桌子都沒有 環境：房間昏暗，燈光不足。從大廳到房間各種彎彎繞繞，拖個行李箱還要走樓梯 沒有拖鞋，沒有牙刷，沒有牙膏，連紙巾都沒有

酒店shuttle每隔一小時一班，晚上最遲一班是23：30。 給的一樓的房間，巨大的黴味。而且不知為何是間帶殘疾人設施的房間，toilet改裝了方便殘疾人用的裝置，結果反而變得不方便了～不能完全放水導致💩沖不乾淨。 勉強忍耐一晚上。員工還是不錯的，挺熱情。

在凱悅之家度過了美好的住宿。服務效率高,工作人員熱情周到,我提出的任何要求都以謹慎和專業精神處理。強烈推薦舒適,無憂的體驗。

整體還好 年紀稍微大一點的黑人工作人員對中國人歧視比較嚴重 態度非常差 何況我每天都會在房間放50蘭特的housekeeping的小費 反而年輕的黑人對中國人很友好很熱情 也會隨手給幾塊錢美金的小費 前台有一個像是小主管的年輕黑人姑娘 和一個像是實習生的小帥哥 圓臉的比較熱情 還準備了聖誕禮物給她們 可惜那兩天她們好像休假了 就給了保潔員作為退房禮物 對房型分配不太滿意 窗外是連廊平台 在我退房的第二天酒店門口平台發生了槍擊搶劫案 兩個白人女性被搶劫並槍擊 還是有點危險的

給3星多4星?客服差。 假日酒店滿了,所以這是一個很好的選擇。 有設施,但他們的插座在廚房遠離牀?不是很商務旅行者或放鬆的旅行者友好。 我預訂了一個女王工作室,有一個小廚房,非常適合加熱食物等。裝飾有點累,所以可以用一些愛做。但是除了陽台上留下的非常髒的瓶子外,它很乾淨。 位置極佳,玫瑰銀行商場即使要打雞過馬路😆 客服嚴重欠缺,我以爲麗紅員工慢但至少一直在那裏,不能打電話前台,都是二維碼和WhatsApp,延遲退房會是再住一晚的費用R1980。工作人員有一個,我不知道的態度,不是很有幫助。休息室的1名保安和1名年輕女士是唯一的例外。休息室和辦公室的奧特萊斯只有當地人,我不得不真正要求在哪裏可以購買適配器/轉換器。 下次我去別的地方。他們不夠專注。