南非豪登省的4星級酒店

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

房間整體比較暗。從機場搭乘接駁巴士非常方便。飯店周圍沒什麼東西，所以我建議你出發前先去購物。從到達樓層往指向洲際酒店的箭頭方向走，就能找到巴士站。飯店裡還有前往附近飯店的接駁巴士的指示牌，所以當我告訴工作人員我想去哪家飯店時，他們讓我等一會兒，還幫我指引了方向！

離桑頓城購物中心很近,方便購物和四處走動。房間也乾淨衛生,維護得很好,每天都有家政服務,我很感激。 然而,我確實遇到了房間門卡持續存在的問題,每次回到房間,卡都不會打開門。這在我入住期間多次發生,變得相當令人沮喪,特別是當我有購物袋或行李時。我不得不把所有的東西都搬到樓下的接待處報告問題,只有被告知有人會來協助。然後我不得不回到樓上等待,有時相當一段時間。偶爾,清潔人員之一很友善地爲我打開門,這有助於,但不一致和不便肯定影響了我的整體體驗。

最近住了兩晚,總體來說,是一次一般的體驗。入住過程很順利,工作人員很友好,我很感激。不過房間本身本來可以更新一點。雖然很乾淨,傢俱似乎有點磨損,浴室雖然功能齊全,但有一些小問題,比如漏水的水龍頭。 牀足夠舒適,但我確實發現比我更喜歡它有點硬。酒店設施是標準的,有健身房和小游泳池,雖然我也沒有時間使用。Wi-Fi工作得很好,在入住期間沒有遇到空調或暖氣的任何問題。 突出的一件事就是位置。對於我的需求來說,這很方便,靠近幾家餐館和商店,雖然不太特別。我希望從酒店的餐廳裏多一點,因爲菜單有點有限,食物也很好。 總之,這不是一個糟糕的住宿,但它也沒有把我吹走。如果你只是在尋找一個睡覺的地方,而沒有期待任何非凡的東西,這家酒店將做這項工作。

好棒的酒店，早中晚都有自助餐而且價格便宜。酒店的班車在巴士站，往租車櫃枱方向走就能找到機場出口。當你一出大門，就會有人上下打量你，千萬別跟他們對眼神和回覆。有事情返回機場內找保安護航，我就是這樣走過斑馬線的。到巴士站會有煤兄上來問你去哪個酒店，別回話，別告訴他，班車就停在巴士站2，3十米的地方，一找就能找到。幫你的煤兄都是要小費的。如果你願意給，就事先準備好小錢，千萬別在別人面前亮皮甲。 來説説酒店的房間，安靜舒適，乾淨得一塵不染，與其給帶路的小費還不如給酒店搞衞生的保潔人員，她們真的很認真地在工作。 早餐豐富，咖啡特別好喝。飲料，水果，多種麪包，紙杯蛋糕非常好吃。放心訂吧，班車的樣子在照片裏，麪包車後面拖了一個黑色的行李車廂。

早餐非常美味（從菜單中選擇每人 225 蘭特以內）。 提著行李箱走到房間需要很長時間（工作人員扶著一個方向）。直到凌晨 4 點，院子裡一直有人大聲說話和聽音樂 - 工作人員意識到了這個問題，但沒有解決。

入住是無痛和高效的。酒店距離機場有一段距離,從酒店的班車僅在一小時內運行,因此需要相應計劃以趕上您的航班,因爲高峯時間的交通可能會有問題。 設施足以過夜,酒店和房間很乾淨。房間設施齊全,配有完整的套間,毛巾和肥皂。

桑頓凱悅酒店在這裏的絕佳體驗!這家酒店坐落在約翰內斯堡郊區,提供了一個安全寧靜的環境。房間超級舒適,配有爐竈、微波爐和迷你冰箱的公寓式設置。此外,這裏的工作人員絕對令人難以置信。老實說,我不能感謝他們。他們超級善良,將確保你在約翰內斯堡有一個偉大的住宿。從前台到早餐工作人員,每個人都很贊,期待有一天回到喬堡。

整體還好 年紀稍微大一點的黑人工作人員對中國人歧視比較嚴重 態度非常差 何況我每天都會在房間放50蘭特的housekeeping的小費 反而年輕的黑人對中國人很友好很熱情 也會隨手給幾塊錢美金的小費 前台有一個像是小主管的年輕黑人姑娘 和一個像是實習生的小帥哥 圓臉的比較熱情 還準備了聖誕禮物給她們 可惜那兩天她們好像休假了 就給了保潔員作為退房禮物 對房型分配不太滿意 窗外是連廊平台 在我退房的第二天酒店門口平台發生了槍擊搶劫案 兩個白人女性被搶劫並槍擊 還是有點危險的

給3星多4星?客服差。 假日酒店滿了,所以這是一個很好的選擇。 有設施,但他們的插座在廚房遠離牀?不是很商務旅行者或放鬆的旅行者友好。 我預訂了一個女王工作室,有一個小廚房,非常適合加熱食物等。裝飾有點累,所以可以用一些愛做。但是除了陽台上留下的非常髒的瓶子外,它很乾淨。 位置極佳,玫瑰銀行商場即使要打雞過馬路😆 客服嚴重欠缺,我以爲麗紅員工慢但至少一直在那裏,不能打電話前台,都是二維碼和WhatsApp,延遲退房會是再住一晚的費用R1980。工作人員有一個,我不知道的態度,不是很有幫助。休息室的1名保安和1名年輕女士是唯一的例外。休息室和辦公室的奧特萊斯只有當地人,我不得不真正要求在哪裏可以購買適配器/轉換器。 下次我去別的地方。他們不夠專注。