希爾頓佛羅倫薩大都市酒店優惠・staycation套票優惠比較

It has a nice view!

The bathroom water is very small, the shower is broken, the toilet is also very general, the bed is very narrow

Generally speaking, it is convenient and suitable, but the noise is a bit loud, facing the road

Bad experiences with this Hilton hotel. It should not be called Hilton. 1) My reservation could not be found in the system. So I had to wait for almost an hour before getting the room which is almost 10pm. 2) I was told that I had to contact trip.com in the morning regarding my booking. Hoerver, trip.com customer service agent was very attentive and fix this issue for me in the next morning immediately. 3) The phone in my room was out of order. I told the front desk to have it fixed while I was out but when I am back it was still out of order. So, I had to walk down to the front desk everytime I want to get some service.

The support n services can be improved...