阿拉木圖ТА Elite Business group附近酒店

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

酒店的錢頂級,服務好房間不豪華但舒適,洗傢俱電視空調,很好,最重要的是,如果您找一次性價比舒適的酒店,唯一的衛生間位置不合適坐不舒服,但是從10分中,我會把9定堅實的✊

環境：環境很優美，設施齊全，住着舒適

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Dear all, I hate to say this because Almaty is my hometown, but this was the worst experience out of all hotel booking. Not only the room was not tidy and not very clean, but in the morning at 8:30 AM housekeeping lady entered our room despite the do not disturb sign on the door, she didn’t knock but just entered our room while we were sleeping and there was a man working in together with her. After I intervened she left the room apologizing for disturbing us. Approximately in one hour she entered our room again this time with another man behind her. After that we couldn’t sleep anymore we dressed and went down to the reception to complain on the housekeeping and to understand what is going on. Neither the guys at the reception nor their manager and housekeeping service manager could give us any type of logical and proper explanation on what was that and why their housekeeping worker entered our room twice, what they were looking for and what was the purpose of disturbing us. I personally think this hotel should be undergoing a thorough expertise on hotel management and quality of service.

I arrived in the middle of the night, and was unable to pay for the room because both of my credit cards were rejected because I did not have a PIN. The staff were sympathetic, and gave me the room anyway. In the morning I had to call back to my US banks and both said that they do not issue PINs for cards with chips, so they could not help. So I had to go out in search of an ATM and withdrew the max permitted on two different debit cards. This was barely enough to cover the bill, but I was able to pay up after a certain amount of stress. The room itself was modern and comfortable. My only complaint was that the bathroom walls and tiles are matt black, and the lights were not bright enough around the mirror to make shaving easy. The breakfast and dinner in the restaurant on site were average. I would note that I never needed a PIN at any other establishment in Almaty, nor in other cities in the region as I traveled and used credit cards without issue.

Stayed in room 512 for 5 nights. Large room with comfortable bed, te/coffee in the room, safe deposit box, large wardrobe with hangers. Nice big bathroom with hairdryer, amenities, large shower. All spotlessly clean. Gym / spa area in the ba*****t with pool (10m?), sauna, steambath and shower. Again: Very clean. Restaurant with excellent choices of hot and cold breakfast options, good lunch and dinner. Friendly and helpful staff. Reliable WiFi. Will definitely stay here again if ever back in Almaty.

位置得天獨厚，去各景點都可以步行，離機場也衹有半小時車程，建築本身是蘇聯時期的地標建築，設施有點陳舊，勝在服務不錯，早餐也挺豐富，感謝攜程客服幫我減免由於飛機延誤沒入住的第一晚費用，在攜程訂酒店感覺放心、貼心、暖心！