帕達佩尼亞 H. 精品酒店的評論

Unfortunately we cannot recommend this hotel. We stayed three nights with our four children. The first two rooms that we had were wonderful and we had a lovely stay. The staff are so friendly and helpful! We checked out but then decided that we would like to stay a third night as our youngest child had a fever. One of the rooms was the same room that we had the nights before and was beautifully cleaned and prepared, but the other was room 204 on the second floor and when we opened the door we were hit by the smell of mould and cleaning products. It was so bad that even after we aired the room It stung our eyes and our oldest child who has asthma began feeling symptoms after just a few minutes. we spoke to the receptionest who said that she could not offer us a different room. We brought her up to the room but she claimed to not smell anything. When I lifted the bed linen that goes to the floor the smell of mould was very clear. Because it was 7.30 at night and we had a child who was unwell with fever we had no choice but to pay 60euros extra for a fancy sea front room that we did not want or need. It was directly over the restaurant and the sound kept us awake. In that sea front room I enjoyed a beautiful shower the next morning overlooking the sea through the glass door, but had to cut my shower short as the children started shouting that the shower was leaking all over the floor. There was a huge puddle that had leaked out from The corner of the shower on the opposite side to the shower door. We received no compensation or apology from the manager whatsoever for the inconvenience of the mould or the leaky shower and we are left so disappointed by the experience! Such a. Shame because if we had left after days two we would have given 5 stars! We paid for 2 large double rooms for 3 nights, total of 554 euro. The staff were so friendly but the management leaves a lot to be desired! I would unfortunately not recommend this hotel because if there is any issues that need to be addressed there is no customer service and you may end up out of pocket to rent a different room! In the photos below you can see the puddle from the shower and in the final phot you can see a huge wet patch beside the bed in room 204 that stank of mould and cleaning products. The other rooms we had did not smell this way despite just being cleaned!