阿什本希爾頓合博套房酒店酒店

I stayed at this hotel for 6 night with other team members. The rooms are dated, sheets don't fit the bed, and parking fees are absurd. The hotel parking lot connects to a ***** mall parking lot. There is parking everywhere including plenty in the hotel parking lot. But they still charge you a $7 per day for parking. Internet is beyond horrible. I paid $4 a day for the ”faster” internet and I was luck if it worked 20% of the time. Also good luck getting a good cell signal in the building. The worse part was the rude staff. On check-in, they charged me $109 for incidental. After checkout I was charged for the full stay which included room, parking, internet, state tax, and occupancy tax. They did not subtract the incidental fee they had already charged me on check-in. I had no other incidentals. I had two speprate charges on my card. One for the full price of my stay and other which should have been an incidental hold. I called the hotel to discuss the extra charge. I was connected to the hotel manager named Sara/Shara. Saying she was rude is putting it nicely. She spoke down to me and flat out refused to help and denied that there could be another charge. She made absolutely no effort to verify or look in to my concerns. All she had to do was review the audit reports and she would have seen the charge. I offered to share the authorization number for the charge or show her my credit card statement with both charges coming from same place. She was not interested. The kicker, she accused me or my co-workers of making the charge. So in her mind, I broke in to the hotel systems, charged my own credit card, and now was calling to request a refund back to my card? Hooray for customer service! In my experience, incidental are hold for a certain amount on my card. Not a charge that is never returned. An off the record charge coming from the same hotel sounds like a scam. Be careful and keep a close eye on you credit card statement if you want to brave this place. My company and I have been using Hilton properties for many years. After this experience, we will need to look for a more reputable hotel. Very surprised by this experience from a Hilton but I guess times are changing.

從酒店出發，至杜勒斯國際機場僅有6km遠。附近很多景點，包括Lindsay Volkswagen of Dulles、Egypt Holidays和Tour Dubai today都離酒店不遠。酒店坐落於Old Ox Brewery邊，附近還有很多景點包括Chibis Indoor Playground和Hindu Temple of Virginia。所有極具特色的客房都配備有空調，讓您感受到更加貼心細緻的入住體驗。可以去酒店大堂吧，舒適的環境，可供您休憩放鬆。除此之外，我們還為您精心蒐集了周邊的餐飲訊息，Finnegan's Bar & Grill（美國菜）、McDonald's（McDonald's）（西式快餐）和IHOP（麪包甜點）期待着您的光顧。客人可以在酒店盡情的享受各種體育設施，如在健身室鍛鍊。酒店的會議廳和商務中心提供優質服務，是眾多商旅客選擇入住這裏的原因。多國語言工作人員的服務，將為您消除在異國的語言障礙。

We had made arrangements for a Park, Sleep, Fly stay here with a flight from Dulles. We arrived Saturday afternoon dropped our vehicle and Springhill Suites provided us with a shuttle to the airport. The desk and shuttle driver were very kind. To our surprise, after several hours at the airport our flight was canceled. I called back to the hotel after 9p. They found me a room and sent a shuttle. They again were extremely kind and helpful. Husan at the front desk offered a later checkout due to our late arrival and need for a late departure on Sunday. Sunday afternoon they quickly arranged another shuttle for us. Our driver David was so very kind and offered the same outstanding customer service we received from Husan. We will be staying at this hotel again on our way home from our international trip. I highly recommend this location. Our room was very clean and really comfortable. It included breakfast in the morning. I will come again and highly recommend it to others who are traveling!!!

第一次住，停車方便

在該地區觀光很容易，Alamo Cinema Drafthouse、iFLY Indoor Skydiving - Loudoun和Topgolf Loudoun都在酒店附近。從酒店出發可方便前往市內的眾多著名景點，包括Eclips Salon & Day Spa、The Craft Of Brewing和Washington And Old Dominion Railroad Regional Park。客房內的所有設施都是經過精心的考慮和安排，包括熨衣設備和空調，滿足您入住需求的同時又能增添家的温馨感。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。您可以到大堂吧與朋友暢飲聊天度過閑暇時光。若是覺得酒店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Finnegan's Bar & Grill（美國菜）、Uncle Julio's（Uncle Julio's）（拉美料理）或IHOP（麪包甜點）品嚐下一流的推薦美食。對於顧客來説，可以在健身室享受鍛鍊的樂趣。酒店配置有商務中心，定能滿足您商務活動方面的需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。