亞特蘭大Eclipso Atlanta- Horizon of Khufu附近酒店

不幸的是,由於科維的這段時期,許多機構在很多領域都遭受了很大的損失。在酒店行業工作了幾年之後,我知道服務已經不像過去那樣了。不過,我期望的比行業內頂尖人物之一的最低限度要好。首先,早餐吧是一個笑話,服務員的態度有問題。早餐應該從早上6:30到早上9:30。由於選擇有限,我認爲有空的火鍋需要補充,是糟糕的生意,服務員坐在她的電話上的電腦打印區!當她終於來檢查她的站的時候,她顯然覺得我們對她不利!她大聲宣佈酒吧裏已經沒有肉了!提醒你,還不到早上8點!我基本上決定在住宿期間到街角的華夫餅屋去吃早餐。除了早餐的問題,這裏應該是“禁菸”區域。我在這裏的兩晚都有強烈的煙味。晚上安全就緒,但是,我懷疑他們甚至在試圖監控財產和進行...我在70年代初被萬豪最好的培訓,知道父子都會爲看到他們的遺產變成什麼而難過。他們倆都很“親熱”,爲家人取得的成績感到驕傲...。

經過長途飛行,我們午夜時分到達亞特蘭大機場。我和家人太累了,無法開車前往下一個目的地。我有幾個IHG積分,決定在這家酒店使用它們。我假設酒店會因爲位置而變得一般。我之所以能和一般般相處是因爲我太累了。我們到的時候前台的Keisha提供專業、樂觀、親切的服務。房間乾淨,牀也很舒服。退房時,我在前台與迪伊進行了一次精彩的相遇。再次收到卓越的客戶服務。我一定會將這家酒店添加到住宿地點列表中。

我選擇這家酒店作爲學生團體旅行。這是一家經濟型酒店,價格相當不錯。這是一家更新的酒店,所以事情看起來非常新鮮和最新。我被安排在一間套房裏,進入一個起居室,然後穿過一個大廳,帶着小廚房(冰箱、水槽、微波爐和咖啡機)和一個浴室去臥室。這工作得特別好,因爲最終需要待上10天。自助早餐主要有包裝好的早餐三明治,效果很好。但是,我特別想評論的是工作人員。每個都是友好、友善和隨和的。我不得不延長3次住宿,只通過電話或親自與工作人員進行積極互動。

不錯的酒店,房間很大,牀很舒服。特別讚賞客房內的咖啡機,大堂食物/小吃酒吧也是如此。 從凌晨4點開始的機場班車印象深刻。 肯定會再次入住這裏。

酒店的工作人員非常友好，他們遇到的每個人都會向他們打招呼並詢問他們怎麼樣。但早餐菜單有限，長時間住宿的客人可能會厭倦早餐。 味道不錯

很棒的酒店。房間很乾淨,服務也很好。自助早餐很好。就在機場旁邊。你坐機場電車,從機場到機場兩站。我享受了我的住宿。

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

我們帶着9歲的孩子參加了他的前兩次布拉瓦斯比賽,在這家酒店住了4天。我們以前從未住過這裏,但一位親戚推薦了這家酒店。房間很乾淨,聞起來很好聞。我總是檢查牀單和枕頭。唯一的缺點是白色薄薄的被單在上面看起來很漂亮,但是被覆蓋在底邊的油漆污跡或標記上。我們只是把它拆下來,放在一邊。工作人員在很大程度上是非常友好和非常樂於助人。前台的Crystal和Marianna絕對很棒!熱情的微笑,對任何問題都非常有幫助。每天的早餐很棒!服務的女人都微笑着,把一切都保存得很好。我們的管家非常友好,交換了我們的毛巾和毛巾,並補充了我們的廁所組織和房間咖啡。我們旅行中唯一的主要消極因素是夜班櫃檯僱員喬希。他的態度很糟糕,不尊重他人,粗魯無禮。不只是對我們。我們在第二個晚上觀察到他的惡劣態度,並在昨晚我們自己體驗了。出於對兒子的尊重,我等到他舒適地回到我們房間後才回到大廳去取喬希的名字。當我們最初進入大廳時,我們一直非常友好,甚至問喬希一些關於他一天的問題。他完全不理我們,我們正站在櫃檯前,想買點飲料,等他把零錢還給我們,放在塑料柵欄後面,然後就不理我們了。我們無法抓住它,問他是否可以推它向前。他繼續無視我們,好像我們不在那裏。記住,我們正站在櫃檯對面的櫃檯旁,站在櫃檯前。我妻子最後推了推塑料障礙物,直到它觸到登記冊,這樣她就可以把美元滑出。爲了避免兒子面前發生衝突,我們只是簡單地說:“好吧,那晚安吧。”他仍然沒有迴應......當我回到大廳時,他的藉口是:“我整整一個星期都得和這些棒球人打交道。”我穿着一件勇敢的襯衫......喬希身上有更多的東西,但我已經表明了我的觀點。所以,要把它包起來,喬希是這家酒店的一個糟糕的前台代表,需要搬到他沒有客人聯繫的地方。其餘的員工和管理都很棒!

不錯的新酒店。非常乾淨的早餐還可以。位置很好，有很多食物和購物中心。