Bakı Zoo Parkı附近的巴庫酒店

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

我喜歡接待

Best beach view Hotel... Little far from city center but really very nice to stay... Good staff... Rooms are clean with balcony to the view to beach... Clean place... Good breakfast.... Good amenities... Love the place... 😃🙏🏻 Hope to be visit soon .. keep it up.

非常安靜,組織良好的地方。工作人員非常熱情友好。早餐很好,但有點有限。客房服務是最好的。設施可用,餐廳,咖啡店,酒吧,水療中心,游泳池,健身房和洗衣房。................................................................................................................................................................................................................................................................................................................................................................................................................................................

I am a Marriott Gold member travelled with friends, we chose to stay at Sheraton. The experience and hospitality was absolutely pleasant. We were pleasantly (with a big smile) greeted by Mr Orkhan at the lobby and he was very happy to consider our requests and provided room upgrade and also connected room. The room had a great view and spacious. Orkhan made our experience very delightful. He gave us suggestions on places to see and restaurants to go to. Marriott you have an excellent employee in your hotel, your customers will be well taken care. I will recommend the hotel and stay to family and friends

為了看F1定的，離賽道近，很多法拉利和阿爾法羅密歐的車隊工作人員也住這裏，旁邊就是火車站，去機場的大巴站也在酒店對麪，地鐵站也就5分鐘路程，地理位置非常好，28may商場就在附近，酒店早餐也挺不錯，第一天我們一早就到了，還沒有到進房時間，前台熱情的讓我們先去餐廳吃了免費的早餐，房間也很大，還自帶櫥房設備，微波爐，客廳也蠻大，酒店屬於IHG旗下，非比賽期間預定，性價比會更高。

Although the hotel is not in the heart of the city, the area is in a very pleasant residential quarter. There are good pubs, restaurants and pastry shops nearby. At night there is a grocery store and a pharmacy right next to the hotel. The rooms are clean and nice, the staff are very helpful in everything.

I would like to share my wonderful experience of staying at Excelsior Hotel Resort&Spa in Baku this June. I booked 4 nights (12-16 June) as I was planning since long time ago to visit Baku with my mom. I selected Excelsior based on reviews on *********** and its facilities. I must say I did not regret a second to have made this choice :) the hotel haz amazing interior design, superb breakfast service (thank you, team and Chef Zohra), amazing swimming pools (indoor and outdoor) and spa amenities. I was super happy to celebrate my birthday in the hotel and the staff surprised me in the evening by bringing a cake and champagne to our room. It was such a beautiful gesture I will never forget:) overall, the staff is one of the best I met in my life caring, attentive, responsive and friendly. I recommend Excelsior to anyone who travels to Baku for business or leisure. Ludmila, Ukraine. June 2023.

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)

住宿：萬怡酒店提供現代化舒適的住宿，是商務和休閒旅客的完美選擇。客房寬敞、設備齊全，設計時充分考慮了客人的舒適度。 卓越的服務：萬怡酒店的工作人員友好、細心，並且總是願意付出更多努力，以確保客人擁有美好的住宿體驗。從前台到客房服務人員，每個人都致力於提供卓越的服務。 飯店位置便利，附近有許多商店，如bravo超市、藥局和餐廳。 商務便利設施：萬怡酒店設有商務中心和覆蓋整個飯店的免費無線網路等設施，是商務旅客的絕佳選擇。客房還配有辦公桌和符合人體工學的椅子，讓您在旅途中輕鬆保持高效。 清潔度：飯店非常乾淨，維護良好，客房服務人員非常細心，確保每個房間都一塵不染。客人可以在萬怡酒店享受舒適衛生的住宿。 整體而言，萬怡酒店是想要現代化、舒適的住宿環境、一流設施和卓越服務的旅客的絕佳選擇。