Sooo good Geni may so good and so friendly😍 接待人員很友善的說明規定跟費用 剛到進來會有冰淇淋可以吃 天氣很舒服 音樂很迷人 期待餐廳的食物 第一次來墨西哥 人都很親切 很可愛 飯店大廳很舒服喔~~~ 有一股SPA的精油香氣 飯店人員很熱情 ❤️🥰🥰🥰🥰🥰🥰 一直說 welcome home 🥰 讓我忍不住想多待幾天 期待接下來幾天的行程
This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.
WWayne BThe location was great. Close enough to walk to the crowds and far enough away to relax. Everyone was very nice and helpful. We chartered a fishing boat that was right out front. There is a resteraunt that will cook your catch. There is no entertainment there and we thought a little music outside would be nice. I wish the lounge chairs were left open later.
訪訪客From start to finish, the experience at Ocean Riviera Paradise El Beso was simply outstanding. The resort itself is beautiful, with immaculately maintained grounds. But what really stood out to me was the exceptional service provided by the employees, particularly Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco!! As mentioned, the employees at Ocean Riviera Paradise El Beso that truly make the resort stand out and made our time there absolutely AMAZING are Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco! Here are some more positives about their exceptional service: * They are incredibly knowledgeable about the resort and the surrounding area. They were always happy to provide recommendations for activities, restaurants, and local attractions, and they seemed genuinely invested in ensuring that we had a wonderful time! * They were dedicated to providing exceptional service and ensuring that we felt valued and appreciated. They clearly take pride in their work and went out of their way to make sure that every guest had a personalized and memorable experience. * They are warm, friendly, and approachable. They are always available to answer questions or offer assistance, but never intrusive or pushy. * They are professional, and they take their jobs very seriously. They are punctual, reliable, and always strived to exceed guest expectations. Overall, these employees at Ocean Riviera Paradise El Beso are truly exceptional. Their dedication to providing outstanding service and ensuring that guests have a wonderful time is evident in everything they do. I can't speak highly enough of them and their commitment to making the resort a truly special place. Please do ensure this feedback is shared with them all. THANK YOU FOR THE AWESOME TIME GUYS!!! You made the trip super awesome and we are super grateful to have met you all. - Adrian (NYC)
訪訪客We booked an ocean view luxury room .We were impressed at our first look but : the hot tub didn't work at all ,pay attention in the balcony when you enjoy the sight ,,is not quite safe,the water from the shower is not properly draining.Also they need to update the website ,because is not any restaurant,and they have no beach in front.You can compensate this with the pool on the roof ,nice view ,nice staff.The room was very clean from the beginning,staff very friendly .It seems like in may some algae are ruining the shore so be aware .The hotel is situated strategic ,very close to the public transportation station ,close to the walking avenue ..you can enjoy the vacation atmosphere.Usually I see the full part of the glass ,so I enjoyed our staying.
I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.
Great place and staff was super friendly Can't wait for the return trip next spring . Bought the vacation package 3 years ago and couldn'tbe happier we go twice a year and was a great investment for our family. Really enjoy the option of going to any of the 3 resorts as a member
訪訪客What a great place! The location is excellent. It is right on the main square. The hotel is close to 5th Avenue but it is far enough away so not to hear it. The receptionist, Rocio, was extremely helpful. She even helped us with our bags. Lucas was also very helpful. Super people. We will definitely come back.
訪訪客A very quaint and quiet Mexican hotel, close to the action but just far enough away to be peaceful. What it lacks in modern renovations it more than makes up for this in charm. Beautiful rainforest settings in the inner court. La Ceiba Buffet is a good deal for all inclusive delicious food and drinks including a wide choice of cocktails. But above all was the friendly and accommodating staff. Special thank you to 'doorman' Umberto, for all his help as well as Alexis, the charming bartender who always had a smile and a big Hola! Cheers! CDN couple in 70's! We recommend the Tukan and La Ceiba for a 'taste' of real Mexico. 4⭐ PS...the pillows weren't great lol!
RRobson IzaiasUm bom hotel em uma ótima localização, terceira vez que hospedo no Illusion, porém dessa vez caiu um pouco o nível! Mas não deixa de ser uma boa opção custo benefício. Localização fantástica.