Tropical Bali Hotel酒店位於Sanur鎮北部,提供帶一個私人户外露台的住宿、免費無線網絡連接以及一個位於花園內的室外游泳池。
Bali Tropical Hotel酒店的客房享有游泳池的景緻,並配有現代峇裏島裝飾。所有客房都擁有充足的自然光線,並配備了一台電視以及帶淋浴設施的連接浴室。
酒店設有24小時接待台以及汽車和自行車租賃服務。酒店還可應要求提供貨幣兑換和傳真/複印服務。
Tropical Hotel Bali酒店配有免費停車場,距離Denpasar有5分鐘車程,距離Kuta鎮和Ngurah Rai機場有30分鐘車程。
Amazing location and friendly staff! It's opposite the Bali Museum and 10 minutes walk from Badung Market and Kumbasari Art Market. Also a good starting point for daytrips to the volcano, Ubud or Seminyak. The room is huge and clean, just need to bring your own toothbrush, slippers etc. Towels and two small bottles of water are provided. The garden and pool are amazing!
蜜月旅行選了這家酒店入住,怎麼能不説我是個選酒店小天才呢!房間超大超美,酒店工作人員也超nice,服務周到細緻! 可惜時間太短,如果下次再來肯定住會長時間!
Honeymoon trip chose this hotel to stay, how can not say that I am a small talent to choose a hotel! The rooms are super large and beautiful, the hotel staff is also super nice, attentive and meticulous service! Unfortunately, the time is too short, if I come back next time, I will definitely stay for a long time!
訪訪客A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.