On the positive side, breakfast was great. As to room comfort, the room was very tiny. And had no luggage rack to put a simple carry-on luggage. We used the desk and a single chair for the two carry-on luggages
沃倫精選 - 11號酒店是貝爾法斯特新開的酒店之一,於2022-01-31正式運營。酒店地理位置優越,駕車至貝爾法斯特維多利亞大街站僅需1km 。旅客們會發現Tiptop Claws and beauty、JumpingCLAY和Friar's Bush Graveyard距離酒店都不遠。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。多國語言工作人員的服務,將為您消除在異國的語言障礙。
2024.03.01
I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.
Jjirapa pongjit房間寬敞、乾淨、安靜、新。工作人員非常友好和樂於助人。每層樓的私人廚房均準備豐盛的早餐。這家旅館靠近 Harp Bar、The dirty onion、The三十幽靈和 Duke of York 等頂級酒吧。對於那些像我一樣喜歡酒吧的人來說這是一個非常好的位置(步行大約只需要5分鐘)我真的很推薦!