提供早餐的埃爾訥古勒姆酒店

非常好的酒店，客戶服務做得非常極致，讓我和太太都有非常滿意的經歷，感謝客房服務專員對我們的細心照顧， 10分貼心！

位置非常方便，出門就是商場，吃飯購物十分方便，酒店也很新，房間衞生也十分乾淨整潔，面積也很大，非常滿意，推薦！

這是個美麗，小眾，具葡萄牙風情的當地高端品牌酒店。雖然入住時酒店幾乎滿房，我所有大大小小的要求，（包括因為怕吵換了兩次房間）無一不被滿足。到達當晚在泳池旁邊用餐邊欣賞當地傳統舞蹈音樂，燭光裏別有一番滋味。所有的工作人員都很友善專業。在新上任不久的主廚無微不至的關懷裡，用了幾天美味的早餐。之後沒吃完的水果盤也免費幫着送到房間。圖三是有200年之久的猶太人的療愈泉眼，至今還有許多猶太人專門來浸泡。酒店在很方便的位置，出門就是各種購物和景點。步行到海邊也衹要幾分鐘。

所有的服務人員,包括家政和行李員等,都很高興爲任務服務。特別感謝李喬先生要麼我聊天,也感謝讓我在弗洛拉酒店住的非常滿意,即使只是一晚。我會再來這家酒店,也推薦我的朋友。👍🏽

我不明白爲什麼這家酒店的評級如此高......還說據稱有免費的從/到機場的轉會,我讀了評論並預訂了這家酒店,但沒有提供轉會(晚上對女人來說,這是不可能的)。牀很不舒服,頭像石頭......靠近一家轉運酒店和舒適的牀幾乎相同的價格......唯一喜歡的就是一個好心的登記經理

Everything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.

The hotel is located near Kochi Airport, about a 5-10 minute walk from the airport. The hotel has 24-hour security and staff. From the entrance to the restaurant, the service staff were all very friendly and welcoming! The hotel signage is clearly marked, parking is very convenient, there's a pharmacy next door, and shops are about a 10-minute walk away. The surrounding environment is relatively quiet. The room was generally clean and spacious, but there was no hairdryer, and the shower gel and shampoo looked used and a bit dirty, making us hesitant to use them. Furthermore, the hotel included airport transfer in the booking, but we received no response despite repeated inquiries on the day of check-in. So, although we filled out the form, this service was not offered. On the day of arrival at the airport, we used Uber to get to the hotel. If the hotel does not offer this service, please do not make the form available; it will cause inconvenience!

They couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded .. even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room .. i was thrown into a deep end corner room with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..

This place is nestled in the bylanes of fort kochi. I love the fact that they have painstakingly restored an old heritage building. I appreciate the efforts and thoughts behind it. However, other areas fall short behind by miles. I got a viceroy room with an unclean balcony with no chairs to sit over. Dysfunctional phone and television set was never fixed. Overall the room was clean and good. However, catering seems to be amiss, organizing the buffet spread with right accompaniments matters. Who would serve fried rice with curd!

酒店已經到多年了,但是超級服務,足夠停車,大約30分鐘就可以走了。